At a Glance
- Tasks: Assist with front desk operations and ensure top-notch guest satisfaction on a cruise ship.
- Company: Join ASTORIA GRANDE, a leading cruise line exploring stunning ports in Turkey, Egypt, and Greece.
- Benefits: Travel opportunities, free meals, accommodation, and a competitive salary paid in euros.
- Other info: Limited spots available, apply now to embark on this exciting journey!
- Why this job: Experience the adventure of working at sea while meeting diverse guests from around the world.
- Qualifications: Fluency in Russian and English, hospitality experience, and strong customer service skills required.
ISMIRA Agency is hiring a Receptionist for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece.
POSITION SUMMARY
The Receptionist assists the Front Office Manager with the Front Desk operation onboard to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through department heads.
WHAT COMPANY OFFERS
- Opportunity to travel to the ports of Turkey, Egypt and Greece
- Free meals and accommodation
- The ticket is at the expense of the employer
- The contract is 6-7 months
- The salary is paid in euros.
- A bonus system for rewarding employees, as well as tips
- No visa required
REQUIREMENTS
- Age 18+
- Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
- Fluency in Russian is mandatory
- Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
- A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
- Degree in hospitality school or related field from an accredited college or university or the international equivalent, preferred.
- Five or more years progressive management experience in an upscale hotel or cruise ship of which three years as Receptionist.
- Strong communication, problem solving, decision making, and interpersonal skills.
- Superior customer service, team building and conflict resolution skills.
- Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
- Proficiency with Microsoft Office and company computer software.
- Ability to work well under pressure and in a constantly challenging environment.
RESPONSIBILITIES
- In accordance with the company’s rules and regulations, conducts in a professional and courteous manner at all times.
- Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards.
- Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
- Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments.
- Keeps the Shipboard Management informed of all activities and pending issues that require cooperation or immediate attention such as equipment/system maintenance.
- Responsible to answer and to provide information to passengers when needed.
- Any issue must be dealt with promptly and passengers must be advised as soon as the necessary actions are taken.
- Assist Front Office Manager to process all passengers at embarkation-registration.
- Assist guests in correct and prompt charging of their on board deposits to account.
- Receives Lost & Found items and prepares an inventory of the contents of purses in presence of person submitting the found.
- Maintain a logbook of all found items and reports of the lost items.
- Control access to passenger’s safety deposit boxes and maintain a signature logbook for each box.
- Ensure that all passengers’ complaints received at the front desk are entered in the logbook and make sure that they are either settled immediately or reported to the Front Office Manager for follow-ups.
- Assists Front Office Manager for the smooth and accurate guest account and related matters.
The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button.
ASTORIA GRANDE - RECEPTIONIST - РЕСЕПШН in Royton employer: Ismira Recruitment & Crewing Agency
Astoria Grande offers an exceptional opportunity for Receptionists to work aboard cruise ships, travelling to stunning destinations such as Turkey, Egypt, and Greece. With free meals and accommodation, a competitive salary paid in euros, and a bonus system, employees can enjoy a rewarding work environment that prioritises guest satisfaction and teamwork. The company fosters a supportive culture with opportunities for personal and professional growth, making it an ideal employer for those seeking meaningful experiences at sea.
Contact Details:
Ismira Recruitment & Crewing Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ASTORIA GRANDE - RECEPTIONIST - РЕСЕПШН in Royton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the cruise industry. A personal recommendation can go a long way in landing that receptionist role on the ASTORIA GRANDE.
✨Tip Number 2
Prepare for the interview by researching the company and the cruise routes. Knowing about the ports of Turkey, Egypt, and Greece will show your enthusiasm and help you stand out as a candidate who’s genuinely interested in the job.
✨Tip Number 3
Practice your communication skills! As a receptionist, you'll need to interact with guests from all over. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to provide top-notch customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ASTORIA GRANDE team. Let’s get you on that cruise ship!
We think you need these skills to ace ASTORIA GRANDE - RECEPTIONIST - РЕСЕПШН in Royton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Receptionist role at ASTORIA GRANDE. Highlight your relevant experience in hospitality and any language skills, especially in Russian and English, as these are key for us.
Show Off Your Skills:Don’t just list your previous jobs; showcase your skills! Talk about your customer service experience, problem-solving abilities, and how you’ve handled challenging situations in the past. We love to see how you can bring value to our team!
Be Professional Yet Personable:When writing your cover letter, strike a balance between professionalism and a friendly tone. We want to see your personality shine through while still keeping it formal enough for a job application.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It helps us keep track of all applications and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at Ismira Recruitment & Crewing Agency
✨Know Your Stuff
Before the interview, make sure you’re familiar with the cruise ship industry and the specific role of a receptionist. Research Astoria Grande and its destinations, like Turkey and Egypt, so you can show your enthusiasm and knowledge during the chat.
✨Show Off Your Language Skills
Since fluency in Russian is a must, be prepared to demonstrate your language skills. If you have a chance, practice answering common interview questions in both Russian and English to showcase your bilingual abilities.
✨Customer Service is Key
Highlight your customer service experience! Think of examples where you’ve gone above and beyond for guests or resolved conflicts effectively. This will show that you understand the importance of guest satisfaction on a cruise.
✨Dress to Impress
Even though it’s an informal setting, dressing smartly can make a great first impression. Opt for professional attire that reflects the hospitality industry, as it shows you take the opportunity seriously and are ready to represent the company well.
