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- Tasks: Lead training for service excellence and support new hires on luxury cruise lines.
- Company: Join ISMIRA AGENCY, a prestigious cruise company with global travel opportunities.
- Benefits: Free food and accommodation, medical insurance, and career advancement.
- Other info: Dynamic international team environment with flexible working hours.
- Why this job: Travel the world while shaping the future of luxury service onboard.
- Qualifications: 3 years as a trainer in luxury hotels or cruise lines; ship experience required.
The predicted salary is between 36000 - 60000 £ per year.
ISMIRA AGENCY is actively recruiting for the position of Learning & Development Manager onboard OCEANIA and REGENT Cruises. The Learning & Development Manager is responsible for facilitating service training for all ICS / SSSL departments onboard the vessel within the Oceania Cruises and Regent Seven Seas brands, coordinating new hire familiarization, performing administrative tasks related to learning and development, and displaying a role model and professional behaviour as an ICS / SSSL ambassador. While the Learning & Development Manager focuses on the ICS / SSSL departments, he/she works in cooperation with the onboard HR Manager for the benefit of the operation.
BENEFITS:
- Free food & accommodation
- Perfect chance to travel the world
- Prestigious job on board premium class cruise company
- Medical insurance, visa refunded on board
- Earn recognition and career advancement opportunities
RESPONSIBILITIES:
- Demonstrate passion and knowledge in all international service standards for food & beverage and housekeeping
- Prepare and facilitate professional service training for all ICS / SSSL departments
- Conduct customer service training
- Facilitate basic supervisor and management training
- Coordinate and support new hire familiarization
- Welcome back all returning crew, with information regarding departmental changes while crew were on vacation related to ICS / SSSL procedures
- Support Cross Training program
- Administrate Learning Management System (LMS) for ICS / SSSL departments
- Prepare training schedule for all ICS / SSSL departments for service and on-the-job trainings
- Schedule mandatory departmental training as per Safety Management System (SMS)
- Prepare attendance list for each training and track training attendance in LMS
- Filter and communicate monthly report of training topics and attendance for all ICS / SSSL departments
- Support Head of Departments with training needs analysis for their staff
- Create individual training plans for new hires and crew members requiring development
- Create and prepare hand-outs for training courses
- Assist management to formulate Key Result Areas (KRA)
- Assist managers with their LinkedIn Learning membership and filter user reports on a monthly basis (TBC)
- Assist Corporate HR Manager in creating new training programs and material (classroom and computer-based training)
- Contribute to updating the Training & Development Manual in Apollo Solutions
REQUIREMENTS:
- 3 years of experience as a professional Trainer in the fields of luxury hotels and cruise lines
- Previous ship experience in the same position is mandatory
- Great knowledge about F&B, Housekeeping and general service procedures
- Familiar with basic shipboard operations
- Fluent in written and spoken English
- Ability to communicate effectively with senior management
- Confident talking in front of an audience that includes HODs and senior managers
- Good administrative skills, organized with great time management
- Experienced in coaching middle managers
- Adherence to specific scheduled working hours, yet being flexible to operational requirements
- Ability to interact professionally in an international team
- Minimum age is 21 years old
- No visible tattoo
NOTE: Nationalities that we can process: You can submit your Resume here by pushing APPLY TO POSITION button below. If you are not sure what position to apply for, you may instead submit a general application here and we will advise you.
Last updated: July 24, 2024
Oceania/Regent - Learning And Development Manager employer: ISMIRA RECRUITMENT AGENCY
Contact Detail:
ISMIRA RECRUITMENT AGENCY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oceania/Regent - Learning And Development Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cruise industry, especially those who work for Oceania and Regent. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you have experience in training or hospitality, prepare a mini-presentation or portfolio to showcase your expertise. This will help you stand out during interviews.
✨Tip Number 3
Be ready to adapt! The cruise industry is all about flexibility. During interviews, highlight your ability to adjust to new situations and how you've thrived in dynamic environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Oceania/Regent - Learning And Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Learning & Development Manager role. Highlight your experience in training, especially in luxury hotels or cruise lines, and showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about this role and how your skills make you the perfect fit. Use specific examples from your past experiences to demonstrate your knowledge of service standards and training facilitation.
Showcase Your Communication Skills: Since you'll be interacting with senior management and facilitating training, it's crucial to highlight your communication skills. Make sure your application reflects your ability to engage an audience and convey information clearly.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have the chance to explore other opportunities with us at StudySmarter!
How to prepare for a job interview at ISMIRA RECRUITMENT AGENCY
✨Know Your Stuff
Make sure you brush up on your knowledge of international service standards, especially in food & beverage and housekeeping. Being able to discuss these topics confidently will show that you're not just familiar with the role but passionate about it.
✨Showcase Your Training Skills
Prepare to share examples of how you've successfully facilitated training sessions in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to engage and develop others, which is key for this position.
✨Be a Team Player
Highlight your experience working collaboratively with HR and other departments. Discuss how you’ve supported cross-training initiatives or coordinated with various teams to enhance learning experiences. This shows that you understand the importance of teamwork in a cruise environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training programmes, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.