At a Glance
- Tasks: Lead a tech store, manage repairs, and support customers with device issues.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Competitive salary, commission, bonuses, and ongoing training opportunities.
- Other info: Shape your own store within a thriving business and enjoy career growth.
- Why this job: Make a real impact by helping customers and leading a dynamic team.
- Qualifications: Experience in smartphone repairs and strong leadership skills required.
The predicted salary is between 29512 - 35000 £ per year.
Location: Bluewater
Salary: £29,512.36- £35,000 DOE basic plus commission & Manager Bonus
Hours: 40 hours per week.
Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.
About the Role
You will be responsible for running a store‑based repair location, supporting incoming walk‑in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high‑quality repairs and ensure every customer receives a professional, reassuring experience. Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality. You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success. The goal is simple: make your store the trusted local destination for reliable, high‑quality device repairs.
Key Responsibilities
- Act as Store Manager for your location, taking ownership of daily operations
- Support walk‑in customers and manage scheduled repair appointments
- Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras
- Serve as the lead technician and technical authority within the store
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
- Lead by example, setting standards for customer service, professionalism and repair quality
- Manage repair workflows and priorities throughout the week
- Oversee stock control, ordering and inventory accuracy
- Maintain store presentation, safety and security standards
- Proactively recommend accessories and solutions to support sales growth
What You’ll Need
- Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
- Confidence working independently and taking accountability for results
- Strong organisational skills with the ability to manage customers, repairs and stock
- Clear, friendly communication skills and a customer‑first mindset
- A proactive approach to problem solving, mentoring and sales opportunities
What We Offer
- £29,512.35 basic salary plus an attractive commission structure
- Quarterly store manager bonus
- Ongoing training and personalised career development
- 21 days holiday plus 8 bank holidays, increasing with length of service
- Company pension scheme and additional benefits
- A supportive, high‑performance culture with annual awards and recognition
- The opportunity to run and shape your own store within a growing business
Tech Store Manager - Bluewater employer: iSmash
At iSmash, we pride ourselves on being an excellent employer, offering a supportive and high-performance culture that fosters personal and professional growth. As a Tech Store Manager in Bluewater, you will enjoy competitive salary packages, ongoing training, and the opportunity to shape your own store while being part of a globally recognised company. Our commitment to employee recognition and a customer-first mindset ensures that you will thrive in a dynamic environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Store Manager - Bluewater
✨Tip Number 1
Get to know the company inside out! Research iSmash, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Store Manager and be ready to share specific examples of your past successes.
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart appearance shows you take the opportunity seriously and are ready to represent iSmash in style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tech Store Manager - Bluewater
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your love for technology shine through! Share any personal experiences or projects that highlight your skills and enthusiasm for repairing devices. We want to see how you connect with the tech world!
Tailor Your Application:Make sure to customise your application to fit the Tech Store Manager role. Highlight your leadership experience and technical skills, especially with smartphones and tablets. We’re looking for someone who can balance hands-on work with managing a team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your previous roles and achievements. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at iSmash!
How to prepare for a job interview at iSmash
✨Know Your Tech Inside Out
As a Tech Store Manager, you'll need to demonstrate your hands-on experience with repairing smartphones and tablets. Brush up on the common issues and repairs for brands like Apple, Samsung, and Google. Being able to discuss specific repair techniques or share a success story will show your technical authority.
✨Showcase Your Leadership Skills
This role requires you to lead a team, so be prepared to talk about your previous leadership experiences. Think of examples where you've mentored others or improved team performance. Highlight how you can set standards for customer service and repair quality while motivating your team.
✨Emphasise Customer Service Excellence
iSmash prides itself on providing a professional and reassuring experience for customers. Be ready to discuss how you would handle difficult customer situations or ensure customer satisfaction. Share any past experiences where you went above and beyond to help a customer.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage store operations. Prepare for scenarios like managing stock control or prioritising repairs during busy periods. Practising these responses will help you feel more confident and articulate during the interview.
