At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and drive store performance.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Enjoy a competitive salary, bonuses, and personalised career development.
- Other info: Be part of a fun, collaborative environment with great growth opportunities.
- Why this job: Make a real impact by helping customers with their tech issues every day.
- Qualifications: 3+ years in retail leadership and a passion for technology.
The predicted salary is between 29500 - 32000 £ per year.
Experienced in retail leadership, technology, and delivering exceptional customer service? At iSmash, we rescue customers from the panic of broken devices, lost functionality, and everyday tech issues. We understand how frustrating it feels when technology fails. That is why we connect with our customers, provide reassurance, and deliver fast, reliable solutions that get them back online quickly.
We are looking for a confident and driven Store Manager to lead one of our busy retail locations. This role suits someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering both strong commercial results and outstanding customer experiences. You will take ownership of store performance, lead and develop your team, and ensure operational excellence across all areas of the business. This role reports to the Field Support Manager.
What will be my duties and responsibilities in this job?
- Lead, motivate, and develop a high-performing store team through coaching, training, and regular feedback
- Create a positive and supportive environment where colleagues feel valued and engaged
- Deliver exceptional customer experiences by ensuring every interaction is professional, welcoming, and solution-focused
- Handle escalated customer queries and resolve issues quickly to maintain satisfaction and loyalty
- Oversee the day-to-day running of the store, ensuring high standards of operational excellence and safety
- Manage stock effectively, ensuring availability of key products and repair components
- Drive sales performance through strong product knowledge, promotions, and service delivery
- Monitor and use KPIs to identify trends and implement actions to improve performance
- Control costs and ensure store profitability targets are met
- Build local partnerships to increase footfall, grow repairs, and raise awareness of the iSmash brand
What are the requirements needed for this position?
- 3+ years’ experience in a leadership role within a customer-focused retail or service environment
- Strong people management skills with the ability to coach, develop, and inspire teams
- Commercial awareness with experience managing KPIs, stock, and promotional activity
- Confident decision-making ability in a fast-paced, dynamic setting
- Excellent communication skills and ability to manage multiple priorities
- A genuine passion for technology and problem solving
What other skills/experience would be helpful to have?
- Experience within the telecoms or mobile device repair sector
- Background in retail operations, including stock and cost management
- Strong understanding of customer experience best practice
- Ability to identify local business opportunities and partnerships
- A proactive attitude with a focus on continuous improvement
Benefits
- Competitive salary plus bonus
- Personalised career development and ongoing training opportunities
- Company pension and increasing holiday allowance with service
- 21 days’ holiday plus 8 bank holidays
- Opportunity for relocation support where applicable
- A supportive, fun culture with recognition and annual awards
At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.
Store Manager - Bluewater employer: iSmash
iSmash is an exceptional employer that fosters a collaborative and supportive work culture, where employees are encouraged to grow and succeed. Located in the vibrant Bluewater shopping centre, the Store Manager role offers competitive salaries, personalised career development, and a fun environment that values recognition and teamwork. With a commitment to delivering outstanding customer experiences and a focus on innovation, iSmash provides a unique opportunity for those passionate about technology and retail leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Bluewater
✨Tip Number 1
Get to know the company inside out! Research iSmash's values, culture, and recent news. This way, you can tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Store Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Store Manager - Bluewater
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and developed others in a retail environment, so share specific examples that showcase your leadership style.
Emphasise Customer Service Experience:At iSmash, exceptional customer service is key! In your application, tell us about times you've gone above and beyond for customers. This will help us understand your commitment to creating positive experiences.
Be Data-Driven:Mention any experience you have with KPIs and sales performance. We love candidates who can demonstrate their commercial awareness and how they've used data to drive results in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Before the interview, make sure you understand iSmash's mission and values. Familiarise yourself with their services and how they stand out in the tech repair industry. This will help you demonstrate your genuine interest and align your answers with their customer-focused approach.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Highlight your coaching and development strategies, and be ready to discuss how you’ve motivated your team to achieve sales targets and deliver exceptional customer service.
✨Be Customer-Centric
iSmash prides itself on delivering outstanding customer experiences. Think of specific instances where you've resolved customer issues or improved satisfaction. Be ready to share these stories to show that you can maintain high standards of service under pressure.
✨Demonstrate Commercial Awareness
Brush up on key performance indicators (KPIs) relevant to retail management. Be prepared to discuss how you've used data to drive sales and manage stock effectively. Showing that you understand the business side of things will set you apart as a candidate who can contribute to store profitability.
