At a Glance
- Tasks: Lead a dynamic team, drive sales, and create amazing customer experiences.
- Company: Join iSmash, a fast-growing tech repair company with a people-first culture.
- Benefits: Competitive salary, bonus opportunities, and career progression in a supportive environment.
- Other info: Exciting growth opportunities as new stores open across the UK.
- Why this job: Make a real impact by helping customers and leading a passionate team.
- Qualifications: Retail leadership experience and a passion for technology are essential.
The predicted salary is between 29500 - 32000 £ per year.
Location: Sheffield Meadowhall
Salary: £29,500–£32,000 plus bonus
Hours: 40 hours per week
Overview of Position
Are you an experienced retail leader who thrives on delivering results, developing people, and creating outstanding customer experiences? At iSmash, we help customers get back online fast when their devices fail. We combine technical expertise with genuine care to turn a stressful moment into a positive experience. We are looking for a confident and driven Store Manager to take full ownership of a busy retail store. You will lead your team, drive performance, and ensure operational excellence across all areas. This role reports to the Field Support Manager.
What makes us different?
Since launching in 2013, iSmash has grown to 37 locations across the UK. We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide. Our mission is simple, to help millions of devices stay loved. Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people-first culture. With new stores opening in cities across the UK, there’s never been a more exciting time to join iSmash.
What will be my duties and responsibilities in this job?
- Lead, motivate, and develop a high-performing team through coaching and regular feedback
- Create a positive and supportive environment where colleagues feel valued and engaged
- Deliver exceptional customer experiences through professional and solution-focused service
- Take full ownership of store performance, including sales, KPIs, and profitability
- Ensure smooth day-to-day operations, maintaining high standards of execution and safety
- Manage stock levels and availability to meet customer demand
- Handle escalated customer issues and ensure positive outcomes
- Build local partnerships to drive footfall and grow brand awareness
What are the requirements needed for this position?
- Ability to lead, engage, and develop a team in a fast-paced environment
- Confidence taking ownership of store performance and making decisions
- Strong commercial awareness and focus on delivering results
- Organised and able to manage priorities effectively
- Clear and confident communication skills
- A proactive, solutions-focused mindset
What other skills/experience would be helpful to have?
- Experience working in a retail or customer-focused environment
- Experience in Assistant Manager or Store Manager roles
- Exposure to managing KPIs, stock, or promotions
- Interest in technology and customer solutions
- Experience building local partnerships or driving community engagement
Ready to make a difference? Join iSmash and help create a world without tech stress.
Store Manager - Sheffield employer: iSmash
iSmash is an excellent employer for those looking to thrive in a dynamic and supportive environment in Central London. With a strong focus on career development, employees benefit from ongoing training and recognition for their contributions, all while enjoying competitive salaries and commission opportunities. The vibrant work culture fosters teamwork and innovation, making it a rewarding place for skilled technicians to grow their careers.
