At a Glance
- Tasks: Repair smartphones and tablets while providing excellent customer service.
- Company: Join iSmash, the UK's leading tech repair brand with a fun culture.
- Benefits: Earn a competitive salary plus commission, enjoy 21 days holiday, and great perks.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the go-to tech expert and help customers reconnect with their devices.
- Qualifications: Experience in repairing major smartphone brands and strong communication skills.
The predicted salary is between 26000 - 28350 £ per year.
Exciting New Opening
£29,512.35 plus commission
Hours: 9:00am to 5:30pm, Monday to Friday
Do you love gadgets and enjoy helping people? At iSmash, we bring broken devices back to life and support customers when they need us most. From smashed screens to dead batteries, you'll be the friendly expert who gets them reconnected quickly.
About the Role- You will operate within an office environment, where customers pre‐arrange appointments and attend according to their scheduled times.
- You'll work independently, delivering high‐quality repairs while creating a warm, reassuring experience for every customer who walks through the door.
- You'll manage stock, keep the basics running smoothly and spot opportunities to boost sales.
- Office locations can be fast‐paced, so you'll need confidence working solo and the ability to stay organised.
- The goal is simple: make your office the go‐to place for quality repairs.
- You will be an individual contributor and will report to the area manager.
- Repair smartphones and tablets, including screens, batteries and cameras.
- Greet customers, answer questions and offer helpful tech advice.
- Online appointment ownership and managing repairs throughout the week.
- Stock management.
- Follow safety guidelines to maintain a secure environment.
- Support sales by recommending accessories and solutions.
- Experience repairing smartphones or tablets for brands like Apple, Samsung or Google.
- Clear, friendly communication skills with the ability to support customers.
- Ability to work independently, using your initiative to diagnose and resolve issues.
- Earn a good living: £26,000 to £28,350.40 basic salary plus an attractive commission structure to boost your earnings.
- Grow with us: Personalised career development and ongoing training opportunities.
- Enjoy great perks: Company pension, extra holiday days with each year of service, and potential relocation support.
- Healthy work life balance: 21 days holiday plus 8 bank holidays.
- Be part of a winning team: Join an award‐winning tech repair company with a fun, supportive culture and an annual awards party.
iSmash is the place for fast, reliable repairs of smartphones, tablets and computers. We also offer mobile accessories and refurbished devices. Since opening in 2013, we've expanded to 37 shops across the UK and continue to grow, proudly offering a lifetime warranty on screen repairs.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Ready to make a difference? Join our team and help us create a world without #techstress.
Office Head Technician- Milton Keynes employer: iSmash
iSmash is an excellent employer for those looking to thrive in a dynamic and supportive environment in Central London. With a strong focus on career development, employees benefit from ongoing training and recognition for their contributions, all while enjoying competitive salaries and commission opportunities. The vibrant work culture fosters teamwork and innovation, making it a rewarding place for skilled technicians to grow their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Office Head Technician- Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at iSmash. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like iSmash before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Head Technician- Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to iSmash:Your cover letter is your chance to shine! Tell us why you want to work at iSmash specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at iSmash!
How to prepare for a job interview at iSmash
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
