At a Glance
- Tasks: Repair smartphones and tablets while providing excellent customer service.
- Company: Join iSmash, a leading tech repair company with a fun culture.
- Benefits: Earn £26,000 to £28,350.40 plus commission and enjoy great perks.
- Other info: Enjoy a supportive team environment with opportunities for career growth.
- Why this job: Make a real impact by helping customers reconnect with their devices.
- Qualifications: Experience in repairing major smartphone brands and strong communication skills.
The predicted salary is between 26000 - 28350 € per year.
**Location:** Birmingham
**Time Type:** Full time
**Posted On:** Posted Yesterday
**Job Requisition ID:** R-113921
**Salary:** £26,000 to £28,350.40 plus commission
**Hours:** 9:00am to 5:30pm, Monday to Friday
At iSmash, we bring broken devices back to life and support customers when they need us most. From smashed screens to dead batteries, you'll be the friendly expert who gets them reconnected quickly.
About the Role
- You will operate within an office environment, where customers pre‐arrange appointments and attend according to their scheduled times.
- You'll work independently, delivering high‐quality repairs while creating a warm, reassuring experience for every customer who walks through the door.
- You'll manage stock, keep the basics running smoothly and spot opportunities to boost sales.
- Office locations can be fast‐paced, so you'll need confidence working solo and the ability to stay organised.
- The goal is simple: make your office the go‐to place for quality repairs.
- You will be an individual contributor and will report to the area manager.
What You'll Do
- Repair smartphones and tablets, including screens, batteries and cameras.
- Greet customers, answer questions and offer helpful tech advice.
- Online appointment ownership and managing repairs throughout the week.
- Stock management.
- Follow safety guidelines to maintain a secure environment.
- Support sales by recommending accessories and solutions.
What You Need
- Experience repairing smartphones or tablets for brands like Apple, Samsung or Google.
- Hands-on experience repairing smartphones or tablets for major brands such as Apple, Samsung, or Google.
- Clear, friendly communication skills with the ability to support customers.
- Ability to work independently, using your initiative to diagnose and resolve issues.
Benefits
- Earn a good living: £26,000 to £28,350.40 basic salary plus an attractive commission structure to boost your earnings.
- Grow with us: Personalised career development and ongoing training opportunities.
- Enjoy great perks: Company pension, extra holiday days with each year of service, and potential relocation support.
- Healthy work-life balance: 21 days holiday plus 8 bank holidays.
- Be part of a winning team: Join an award‐winning tech repair company with a fun, supportive culture and an annual awards party.
About iSmash
iSmash is the place for fast, reliable repairs of smartphones, tablets and computers. We also offer mobile accessories and refurbished devices. Since opening in 2013, we've expanded to 37 shops across the UK and continue to grow, proudly offering a lifetime warranty on screen repairs.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Office Head Tech employer: iSmash
At iSmash, we pride ourselves on being an excellent employer, offering a supportive and fun work culture that values personal growth and development. As an Office Head Technician in Birmingham, you'll enjoy competitive pay, a commission structure to enhance your earnings, and a healthy work-life balance with generous holiday allowances. Join our award-winning team and be part of a company that is committed to innovation and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Office Head Tech
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iSmash. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience with repairing devices aligns with what iSmash is looking for. Confidence is key!
✨Tip Number 3
Show off your skills! If you have the chance, bring along examples of your previous work or even a portfolio showcasing your repair skills. This can really set you apart from other candidates and give the interviewers a taste of what you can do.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Office Head Tech
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your love for tech shine through! Mention any experience you have with repairing devices and how it excites you to help customers get their gadgets back in action.
Be Clear and Friendly:Use a friendly tone in your application. Remember, communication is key in this role, so show us that you can convey your thoughts clearly and warmly, just like you'd do with a customer.
Highlight Your Independence:Since you'll be working solo at times, make sure to mention your ability to manage tasks independently. Share examples of when you've taken the initiative to solve problems or improve processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you on board with our awesome team!
How to prepare for a job interview at iSmash
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of smartphone and tablet repairs, especially for brands like Apple, Samsung, and Google. Be ready to discuss specific repair techniques and any challenges you've faced in the past.
✨Show Off Your Customer Service Skills
Since you'll be interacting with customers regularly, prepare examples of how you've provided excellent service in previous roles. Think about times when you turned a negative experience into a positive one.
✨Demonstrate Your Organisational Skills
The role requires you to manage stock and appointments efficiently. Be prepared to talk about how you stay organised in a fast-paced environment and share any tools or methods you use to keep everything running smoothly.
✨Be Ready to Sell
Sales are part of the job, so think about how you can recommend accessories or solutions to customers. Prepare some examples of how you've successfully upsold products or services in the past.
