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- Tasks: Repair smartphones and tablets while providing excellent customer service.
- Company: Join iSmash, a leading tech repair company with a fun culture.
- Benefits: Earn ÂŁ26,000 to ÂŁ28,350.40 plus commission and enjoy great perks.
- Why this job: Make a real impact by helping customers reconnect with their devices.
- Qualifications: Experience in smartphone repairs and strong communication skills.
- Other info: Enjoy a supportive team environment with career growth opportunities.
The predicted salary is between 22000 - 25000 ÂŁ per year.
ÂŁ26,000 to ÂŁ28,350.40 plus commission
Hours: 9:00am to 5:30pm, Monday to Friday
At iSmash, we bring broken devices back to life and support customers when they need us most. From smashed screens to dead batteries, you'll be the friendly expert who gets them reconnected quickly.
About the Role
- You will operate within an office environment, where customers preâarrange appointments and attend according to their scheduled times.
- Youâll work independently, delivering highâquality repairs while creating a warm, reassuring experience for every customer who walks through the door.
- Youâll manage stock, keep the basics running smoothly and spot opportunities to boost sales.
- Office locations can be fastâpaced, so youâll need confidence working solo and the ability to stay organised.
- The goal is simple: make your office the goâto place for quality repairs.
- You will be an individual contributor and will report to the area manager.
What Youâll Do
- Repair smartphones and tablets, including screens, batteries and cameras.
- Greet customers, answer questions and offer helpful tech advice.
- Online appointment ownership and managing repairs throughout the week.
- Stock management.
- Follow safety guidelines to maintain a secure environment.
- Support sales by recommending accessories and solutions.
What You Need
- Experience repairing smartphones or tablets for brands like Apple, Samsung or Google.
- Hands-on experience repairing smartphones or tablets for major brands such as Apple, Samsung, or Google.
- Clear, friendly communication skills with the ability to support customers.
- Ability to work independently, using your initiative to diagnose and resolve issues.
Benefits
- Earn a good living: ÂŁ26,000 to ÂŁ28,350.40 basic salary plus an attractive commission structure to boost your earnings.
- Grow with us: Personalised career development and ongoing training opportunities.
- Enjoy great perks: Company pension, extra holiday days with each year of service, and potential relocation support.
- Healthy work life balance: 21 days holiday plus 8 bank holidays.
- Be part of a winning team: Join an awardâwinning tech repair company with a fun, supportive culture and an annual awards party.
About iSmash
iSmash is the place for fast, reliable repairs of smartphones, tablets and computers. We also offer mobile accessories and refurbished devices. Since opening in 2013, weâve expanded to 37 shops across the UK and continue to grow, proudly offering a lifetime warranty on screen repairs. iSmash is part of Assurant, Inc., a Fortune 500 global leader serving over 300 million consumers worldwide.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Office Head Technician - Nottingham employer: iSmash
Contact Detail:
iSmash Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Office Head Technician - Nottingham
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iSmash. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
â¨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience with repairing smartphones and tablets aligns with what iSmash is looking for. Confidence is key!
â¨Tip Number 3
Show off your skills! If you have any examples of successful repairs or customer interactions, be ready to share those stories. Real-life experiences can really make you stand out and demonstrate your expertise.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. Itâs a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Office Head Technician - Nottingham
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your experience with smartphone and tablet repairs, especially for brands like Apple and Samsung. We want to see how your skills match up with what we need!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and let us know why youâre excited about joining the iSmash team in Nottingham.
Showcase Your Communication Skills: Since you'll be interacting with customers, it's important to demonstrate your clear and friendly communication style. Use examples from your past experiences to illustrate this in your application.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the easiest way for us to receive your application and ensures you donât miss out on any important updates!
How to prepare for a job interview at iSmash
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of smartphone and tablet repairs, especially for brands like Apple, Samsung, and Google. Be ready to discuss specific repair techniques and any challenges you've faced in the past. This will show that you're not just familiar with the devices but also passionate about tech.
â¨Show Off Your Customer Service Skills
Since you'll be interacting with customers regularly, practice how you would greet them and handle their queries. Think of examples where you've provided excellent customer service in the past. A friendly, reassuring attitude can make all the difference!
â¨Demonstrate Your Organisational Skills
Given the fast-paced environment, it's crucial to showcase your ability to stay organised. Prepare to discuss how you manage your time and tasks effectively, especially when juggling multiple repairs or appointments. Maybe even share a system you use to keep track of stock and repairs.
â¨Be Ready to Discuss Sales Opportunities
iSmash values boosting sales through recommendations. Think of ways you've successfully upsold products or services in previous roles. Be prepared to suggest how you might encourage customers to consider accessories or solutions that complement their repairs.