At a Glance
- Tasks: Repair smartphones and tablets while delivering excellent customer service.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Competitive salary, commission, career development, and fun workplace culture.
- Other info: Opportunity for growth in a dynamic retail environment.
- Why this job: Make a real difference by helping customers with their tech issues.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 30000 - 35000 £ per year.
Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly.
We’re looking for someone who is customer focused, hands-on, and confident working with smartphones, tablets and mobile devices in a fast-paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high-quality device repairs while delivering great customer service. This role reports to the In-Store Manager.
What makes us different?At iSmash, we combine technical expertise with genuine customer care. We don’t just fix devices; we create a reassuring and positive experience for every customer who walks through our doors. Since opening in 2013, we’ve grown to 37 shops across the UK and continue to expand. We’re proud to offer a lifetime warranty on screen repairs, giving customers confidence in the quality of our work. iSmash is part of Assurant, Inc., a Fortune 300 company and global leader supporting over 300 million consumers worldwide. Together, we’re building a trusted, innovative business in the connected world. We also pride ourselves on our supportive, collaborative culture, focused on helping our people grow and succeed.
What will be my duties and responsibilities in this job?- You will play a key role in delivering high-quality repairs and excellent customer experiences.
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
- Diagnose and troubleshoot device issues using your technical judgement.
- Provide clear advice and guidance to customers on repair options and solutions.
- Recommend suitable accessories and protection products.
- Maintain a clean, organised and safe workspace.
- Follow repair standards and safety guidelines at all times.
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.
- Strong customer service skills with confidence speaking directly to customers.
- High attention to detail when handling devices, tools and small components.
- A genuine interest in mobile technology, gadgets and repairs.
- Ability to work in a fast-paced retail environment.
- Previous experience in a retail or customer-facing environment.
- Experience recommending products or upselling accessories.
- A willingness to learn and develop new repair techniques.
- A proactive attitude and ability to work both independently and as part of a team.
- £27,109.31 - £27,325.83 basic salary plus commission.
- Personalised career development and ongoing training opportunities.
- Company pension and increasing holiday allowance with service.
- 21 days’ holiday plus 8 bank holidays.
- Opportunity for relocation support where applicable.
- A supportive, fun culture with recognition and annual awards.
iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. This job posting supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available. At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.
Ready to make a difference? Join us and help create a world without #techstress.
Mobile Phone Repair Technician - South & North London employer: iSmash
iSmash is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for Mobile Phone Repair Technicians in South and North London. With competitive salaries, personalised career development, and a fun, collaborative environment, employees are encouraged to thrive while delivering top-notch customer service. The company's commitment to innovation and quality, alongside its backing from Assurant, ensures a rewarding experience for those passionate about technology and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Technician - South & North London
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Mobile Phone Repair Technician - South & North London
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch iSmash's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at iSmash. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at iSmash
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at iSmash.
