At a Glance
- Tasks: Repair smartphones and tablets while delivering top-notch customer service.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Competitive salary, commission, career development, and fun workplace culture.
- Other info: Opportunity for growth in a dynamic retail environment.
- Why this job: Make a real difference by helping customers with their tech issues.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 27109 - 27325 £ per year.
Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly.
We’re looking for someone who is customer focused, hands-on, and confident working with smartphones, tablets and mobile devices in a fast-paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high-quality device repairs while delivering great customer service. This role reports to the In-Store Manager.
What makes us different? At iSmash, we combine technical expertise with genuine customer care. We don’t just fix devices; we create a reassuring and positive experience for every customer who walks through our doors. Since opening in 2013, we’ve grown to 37 shops across the UK and continue to expand. We’re proud to offer a lifetime warranty on screen repairs, giving customers confidence in the quality of our work.
You will play a key role in delivering high-quality repairs and excellent customer experiences:
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
- Diagnose and troubleshoot device issues using your technical judgement
- Provide clear advice and guidance to customers on repair options and solutions
- Recommend suitable accessories and protection products
- Maintain a clean, organised and safe workspace
- Follow repair standards and safety guidelines at all times
Requirements:
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
- Strong customer service skills with confidence speaking directly to customers
- High attention to detail when handling devices, tools and small components
- A genuine interest in mobile technology, gadgets and repairs
- Ability to work in a fast-paced retail environment
Benefits:
- £27,109.31 - £27,325.83 basic salary plus commission
- Personalised career development and ongoing training opportunities
- Company pension and increasing holiday allowance with service
- 21 days’ holiday plus 8 bank holidays
- Opportunity for relocation support where applicable
- A supportive, fun culture with recognition and annual awards
At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.
Mobile Phone Repair Technician - Manchester employer: iSmash
At iSmash, we pride ourselves on being an excellent employer by fostering a supportive and collaborative culture that prioritises employee growth and development. Our Manchester location offers a dynamic retail environment where you can enhance your technical skills while delivering exceptional customer service, all backed by the resources of Assurant, a Fortune 300 company. With competitive salaries, ongoing training opportunities, and a fun workplace atmosphere, we are committed to creating a rewarding experience for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Technician - Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iSmash. Understand their values, culture, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your tech knowledge! Brush up on the latest mobile devices and common issues they face. Being able to talk confidently about repairs and gadgets will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do!
We think you need these skills to ace Mobile Phone Repair Technician - Manchester
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us know how much you love gadgets and repairs! Share any personal experiences or projects that highlight your interest in mobile technology. We want to see that spark!
Highlight Customer Service Skills:Since we're all about creating a positive experience for our customers, make sure to showcase your customer service skills. Talk about times you've gone above and beyond to help someone out – it really makes a difference!
Be Detail-Oriented:Attention to detail is key in this role, so don’t forget to mention any relevant experience where you’ve had to be meticulous. Whether it's repairing devices or managing tasks, we want to see that you can handle the small stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re serious about joining the iSmash team!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Make sure you brush up on your technical knowledge about mobile devices, especially brands like Apple, Samsung, and Google. Be ready to discuss common repairs and troubleshooting techniques, as this will show your expertise and confidence in handling customer issues.
✨Customer Connection is Key
Since iSmash values customer service, think of examples where you've gone above and beyond for a customer. Prepare to share how you can create a reassuring experience for customers who are stressed about their broken devices. This will highlight your customer-focused approach.
✨Show Off Your Attention to Detail
During the interview, emphasise your strong attention to detail when it comes to repairs. You might even want to bring up specific instances where your meticulousness made a difference in the quality of your work. This aligns perfectly with what they’re looking for in a technician.
✨Be Ready to Upsell
Think about how you can recommend accessories or protection products to customers. Prepare some ideas on how you would approach upselling without being pushy. This shows that you understand the retail aspect of the role and are keen to contribute to sales.
