At a Glance
- Tasks: Repair smartphones and tablets while delivering excellent customer service.
- Company: Join iSmash, a leading tech repair company with a supportive culture.
- Benefits: Competitive salary, commission, career development, and fun workplace culture.
- Other info: Opportunity for growth in a fast-paced, dynamic environment.
- Why this job: Make a real difference by helping customers with their tech issues.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 27109 - 27325 € per year.
Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly.
We’re looking for someone who is customer focused, hands-on, and confident working with smartphones, tablets and mobile devices in a fast-paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high-quality device repairs while delivering great customer service. This role reports to the In-Store Manager.
What makes us different? At iSmash, we combine technical expertise with genuine customer care. We don’t just fix devices; we create a reassuring and positive experience for every customer who walks through our doors. Since opening in 2013, we’ve grown to 37 shops across the UK and continue to expand. We’re proud to offer a lifetime warranty on screen repairs, giving customers confidence in the quality of our work.
You will play a key role in delivering high-quality repairs and excellent customer experiences:
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
- Diagnose and troubleshoot device issues using your technical judgement
- Provide clear advice and guidance to customers on repair options and solutions
- Recommend suitable accessories and protection products
- Maintain a clean, organised and safe workspace
- Follow repair standards and safety guidelines at all times
Requirements needed for this position:
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
- Strong customer service skills with confidence speaking directly to customers
- High attention to detail when handling devices, tools and small components
- A genuine interest in mobile technology, gadgets and repairs
- Ability to work in a fast-paced retail environment
Benefits:
- £27,109.31 - £27,325.83 basic salary plus commission
- Personalised career development and ongoing training opportunities
- Company pension and increasing holiday allowance with service
- 21 days’ holiday plus 8 bank holidays
- Opportunity for relocation support where applicable
- A supportive, fun culture with recognition and annual awards
At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.
Ready to make a difference? Join us and help create a world without #techstress.
Mobile Phone Repair Technician- East London employer: iSmash
At iSmash, we pride ourselves on being an excellent employer by fostering a supportive and collaborative culture that prioritises employee growth and development. Our East London location offers a dynamic retail environment where you can enhance your technical skills while delivering exceptional customer service, all backed by the resources of Assurant, a Fortune 500 company. With competitive salaries, ongoing training opportunities, and a fun workplace atmosphere, we are dedicated to creating a rewarding experience for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Technician- East London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iSmash. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your tech skills! Bring along any relevant certifications or examples of your work with mobile devices. If you’ve repaired gadgets before, be prepared to discuss the challenges you faced and how you solved them.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position.
We think you need these skills to ace Mobile Phone Repair Technician- East London
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us know how much you love gadgets and repairs! Share any personal experiences or projects that highlight your interest in mobile technology. We want to see that spark!
Highlight Customer Service Skills:Since we're all about creating a positive experience for our customers, make sure to showcase your customer service skills. Talk about times you've gone above and beyond to help someone out – it really makes a difference!
Be Detail-Oriented:Attention to detail is key in this role, so don’t forget to mention your meticulous nature. Whether it's handling devices or following repair standards, we want to know how you ensure quality in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you're keen on joining our team at iSmash!
How to prepare for a job interview at iSmash
✨Know Your Tech
Brush up on your knowledge of smartphones and tablets, especially brands like Apple, Samsung, and Google. Be ready to discuss common issues and repairs, as well as any recent advancements in mobile technology that excite you.
✨Customer Service is Key
Since this role is all about helping customers, think of examples where you've provided excellent service in the past. Prepare to share how you would handle a frustrated customer or explain a technical issue in simple terms.
✨Show Off Your Skills
If you have hands-on experience with repairs, be prepared to talk about specific techniques or tools you’ve used. You might even want to bring along a portfolio of your work or any certifications you have to showcase your expertise.
✨Be Ready for a Fast-Paced Environment
This job requires working quickly and efficiently, so think of times when you've thrived under pressure. Be ready to discuss how you prioritise tasks and maintain quality while working in a busy setting.
