At a Glance
- Tasks: Lead a mobile phone repair store, delivering high-quality repairs and exceptional customer service.
- Company: Join iSmash, a fast-growing tech company dedicated to fixing devices and helping customers.
- Benefits: Enjoy a competitive salary, commission, bonuses, and ongoing training for career growth.
- Other info: Work in a supportive culture with opportunities for recognition and advancement.
- Why this job: Be the go-to expert in tech repairs while mentoring a passionate team.
- Qualifications: Experience in smartphone repairs and strong leadership skills are essential.
The predicted salary is between 29512 - 29512 € per year.
Location: Tottenham Court Road
Salary: £29,512.35 basic plus commission
Hours: 40 hours per week.
Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.
About the Role
You will be responsible for running a store‑based repair location, supporting incoming walk‑in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high‑quality repairs and ensure every customer receives a professional, reassuring experience. Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality. You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success. The goal is simple: make your store the trusted local destination for reliable, high‑quality device repairs.
Key Responsibilities
- Act as Store Manager for your location, taking ownership of daily operations
- Support walk‑in customers and manage scheduled repair appointments
- Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras
- Serve as the lead technician and technical authority within the store
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
- Lead by example, setting standards for customer service, professionalism and repair quality
- Manage repair workflows and priorities throughout the week
- Oversee stock control, ordering and inventory accuracy
- Maintain store presentation, safety and security standards
- Proactively recommend accessories and solutions to support sales growth
What You’ll Need
- Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
- Confidence working independently and taking accountability for results
- Strong organisational skills with the ability to manage customers, repairs and stock
- Clear, friendly communication skills and a customer‑first mindset
- A proactive approach to problem solving, mentoring and sales opportunities
What We Offer
- £29,512.35 basic salary plus an attractive commission structure
- Quarterly store manager bonus
- Ongoing training and personalised career development
- 21 days holiday plus 8 bank holidays, increasing with length of service
- Company pension scheme and additional benefits
- A supportive, high‑performance culture with annual awards and recognition
- The opportunity to run and shape your own store within a growing business
Mobile Phone Repair Store Manager - Tottenham Court Road employer: iSmash
At iSmash, we pride ourselves on being an excellent employer, offering a supportive and high-performance culture that fosters personal and professional growth. As a Mobile Phone Repair Store Manager in the vibrant Tottenham Court Road area, you'll enjoy competitive pay, ongoing training, and the opportunity to shape your own store while being part of a globally recognised company. Join us to thrive in a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Store Manager - Tottenham Court Road
✨Tip Number 1
Get to know the company inside out! Research iSmash, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Store Manager and be ready to share specific examples of your past successes.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part. A smart, professional appearance will help you feel confident and ready to take on the challenge of leading a store.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Mobile Phone Repair Store Manager - Tottenham Court Road
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your love for technology shine through! Share any personal experiences with mobile repairs or tech gadgets that highlight your enthusiasm and expertise.
Tailor Your Application:Make sure to customise your application to fit the Store Manager role. Highlight your leadership skills and any relevant experience in managing teams or customer service to show us you’re the perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon to ensure we can easily understand your qualifications and what makes you a great candidate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at iSmash
✨Know Your Tech
Brush up on your technical skills, especially with smartphones and tablets. Be ready to discuss your hands-on experience with repairs, particularly for brands like Apple, Samsung, and Google. This will show that you’re not just a manager but also a capable technician.
✨Show Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to mentor and coach others, as this role requires you to support your team while maintaining high standards of service and repair quality.
✨Customer-Centric Mindset
Think about how you can create a reassuring experience for customers. Be ready to share strategies you've used to enhance customer satisfaction and how you would handle challenging situations in a store environment.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks, such as overseeing repairs, stock control, and customer appointments. Share specific examples of how you prioritise tasks to ensure smooth daily operations in a busy store.
