At a Glance
- Tasks: Lead a mobile phone repair store, balancing hands-on repairs with team management.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Enjoy a competitive salary, commission, bonuses, and ongoing training.
- Other info: Shape your own store within a thriving business and enjoy career growth.
- Why this job: Make a real impact by helping customers and leading a dynamic team.
- Qualifications: Experience in smartphone repairs and strong leadership skills required.
The predicted salary is between 29512 - 29512 £ per year.
Location: Sheffield
Salary: £29,512.35 basic plus commission
Hours: 40 hours per week.
Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager, you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.
About the Role
You will be responsible for running a store‑based repair location, supporting incoming walk‑in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high‑quality repairs and ensure every customer receives a professional, reassuring experience. Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality. You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success. The goal is simple: make your store the trusted local destination for reliable, high‑quality device repairs.
Key Responsibilities
- Act as Store Manager for your location, taking ownership of daily operations
- Support walk‑in customers and manage scheduled repair appointments
- Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras
- Serve as the lead technician and technical authority within the store
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
- Lead by example, setting standards for customer service, professionalism and repair quality
- Manage repair workflows and priorities throughout the week
- Oversee stock control, ordering and inventory accuracy
- Maintain store presentation, safety and security standards
- Proactively recommend accessories and solutions to support sales growth
What You’ll Need
- Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
- Confidence working independently and taking accountability for results
- Strong organisational skills with the ability to manage customers, repairs and stock
- Clear, friendly communication skills and a customer‑first mindset
- A proactive approach to problem solving, mentoring and sales opportunities
What We Offer
- £29,512.35 basic salary plus an attractive commission structure
- Quarterly store manager bonus
- Ongoing training and personalised career development
- 21 days holiday plus 8 bank holidays, increasing with length of service
- Company pension scheme and additional benefits
- A supportive, high‑performance culture with annual awards and recognition
- The opportunity to run and shape your own store within a growing business
About iSmash
iSmash provides fast, reliable repairs for smartphones, tablets and computers, alongside accessories and refurbished devices. Founded in 2013, we now operate 37 locations across the UK and continue to grow. We proudly offer a lifetime warranty on screen repairs.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
Mobile Phone Repair Store Manager - Sheffield employer: iSmash
At iSmash, we pride ourselves on being an excellent employer, offering a supportive and high-performance culture that fosters personal and professional growth. As a Mobile Phone Repair Store Manager in Sheffield, you will enjoy competitive compensation, ongoing training, and the opportunity to shape your own store while working with a passionate team dedicated to delivering exceptional customer service. With a commitment to innovation and recognition for our workplace culture, iSmash provides a rewarding environment where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Store Manager - Sheffield
✨Tip Number 1
Get to know the company inside out! Research iSmash, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Store Manager and be ready to share specific examples of your past successes.
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart appearance shows you take the opportunity seriously and are ready to represent iSmash with professionalism.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Mobile Phone Repair Store Manager - Sheffield
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your love for technology shine through! Mention any hands-on experience you have with mobile devices and how it fuels your desire to help customers. We want to see that you're not just looking for a job, but that you're genuinely excited about the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Store Manager role. Use keywords from the job description, like 'customer-first mindset' and 'leadership', to show us you understand what we're looking for. This will help your application stand out!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're the perfect fit for the position by structuring your application well and using bullet points where necessary.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you'll find all the details you need about the role and our company culture there. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at iSmash
✨Know Your Tech
Brush up on your technical skills, especially with smartphones and tablets. Be ready to discuss specific repairs you've done, particularly on popular brands like Apple and Samsung. This will show your hands-on experience and confidence in your abilities.
✨Show Leadership Skills
Prepare examples of how you've led a team or managed a project in the past. Highlight your ability to mentor others and set high standards for service and repair quality. This is crucial for a Store Manager role where leadership is key.
✨Customer-Centric Mindset
Think about how you can create a reassuring experience for customers. Be ready to share stories where you went above and beyond for a customer. This will demonstrate your commitment to customer satisfaction, which is vital for this position.
✨Understand the Business
Familiarise yourself with iSmash's business model and values. Be prepared to discuss how you can contribute to sales growth and manage stock effectively. Showing that you understand the commercial side of the role will set you apart from other candidates.
