At a Glance
- Tasks: Lead a mobile phone repair store, delivering high-quality repairs and exceptional customer service.
- Company: Join iSmash, a fast-growing tech company with a supportive culture.
- Benefits: Enjoy a competitive salary, commission, bonuses, and ongoing training.
- Other info: Shape your own store within a thriving business and enjoy career growth.
- Why this job: Make a real impact by helping customers and leading a dynamic team.
- Qualifications: Experience in smartphone repairs and strong leadership skills required.
The predicted salary is between 29512 - 29512 £ per year.
Location: Edinburgh
Salary: £29,512.35 basic plus commission
Hours: 40 hours per week.
Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.
About the Role
You will be responsible for running a store‑based repair location, supporting incoming walk‑in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high‑quality repairs and ensure every customer receives a professional, reassuring experience. Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality. You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success. The goal is simple: make your store the trusted local destination for reliable, high‑quality device repairs.
Key Responsibilities
- Act as Store Manager for your location, taking ownership of daily operations
- Support walk‑in customers and manage scheduled repair appointments
- Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras
- Serve as the lead technician and technical authority within the store
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
- Lead by example, setting standards for customer service, professionalism and repair quality
- Manage repair workflows and priorities throughout the week
- Oversee stock control, ordering and inventory accuracy
- Maintain store presentation, safety and security standards
- Proactively recommend accessories and solutions to support sales growth
What You’ll Need
- Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
- Confidence working independently and taking accountability for results
- Strong organisational skills with the ability to manage customers, repairs and stock
- Clear, friendly communication skills and a customer‑first mindset
- A proactive approach to problem solving, mentoring and sales opportunities
What We Offer
- £29,512.35 basic salary plus an attractive commission structure
- Quarterly store manager bonus
- Ongoing training and personalised career development
- 21 days holiday plus 8 bank holidays, increasing with length of service
- Company pension scheme and additional benefits
- A supportive, high‑performance culture with annual awards and recognition
- The opportunity to run and shape your own store within a growing business
About iSmash
iSmash provides fast, reliable repairs for smartphones, tablets and computers, alongside accessories and refurbished devices. Founded in 2013, we now operate 37 locations across the UK and continue to grow. We proudly offer a lifetime warranty on screen repairs.
Mobile Phone Repair Store Manager - Edinburgh employer: iSmash
At iSmash, we pride ourselves on being an excellent employer, offering a supportive and high-performance culture that fosters personal and professional growth. As a Mobile Phone Repair Store Manager in Edinburgh, you will enjoy competitive compensation, ongoing training, and the opportunity to shape your own store while working with a passionate team dedicated to delivering exceptional customer service. With a commitment to innovation and recognition for our workplace culture, iSmash provides a rewarding environment where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Store Manager - Edinburgh
✨Tip Number 1
Get to know the company inside out! Research iSmash, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Store Manager and be ready to share specific examples of your past successes.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part. A smart, professional appearance will help you feel confident and ready to take on the challenge of leading a store.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Mobile Phone Repair Store Manager - Edinburgh
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your love for technology shine through! Mention any hands-on experience you have with mobile devices and how it fuels your desire to help customers. We want to see that you’re not just looking for a job, but that you genuinely care about making tech work for people.
Highlight Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've mentored others or taken charge of a project. We’re looking for someone who can inspire and guide their team to success!
Be Clear and Friendly:Your written application should reflect the clear and friendly communication skills we value. Keep your language approachable and professional, and don’t forget to proofread! A well-structured application shows us you pay attention to detail, which is crucial in our line of work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture right there!
How to prepare for a job interview at iSmash
✨Know Your Tech
Brush up on your knowledge of smartphone and tablet repairs, especially for brands like Apple, Samsung, and Google. Be ready to discuss specific repair techniques and share examples of your hands-on experience during the interview.
✨Show Leadership Skills
Prepare to demonstrate your leadership abilities by sharing past experiences where you successfully managed a team or mentored others. Highlight how you set standards for service quality and how you can lead by example in a customer-facing environment.
✨Customer-Centric Mindset
Think about how you can create a reassuring experience for customers. Be ready to discuss how you would handle difficult situations or complaints, showcasing your clear communication skills and commitment to customer satisfaction.
✨Understand the Business
Familiarise yourself with iSmash's business model and their approach to sales growth. Be prepared to discuss how you can contribute to local sales opportunities and manage stock effectively, showing your commercial awareness and organisational skills.
