At a Glance
- Tasks: Lead a mobile phone repair store, managing repairs and customer service.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Competitive salary, commission, bonuses, and ongoing training.
- Other info: Shape your own store and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by helping customers and leading a dynamic team.
- Qualifications: Experience in smartphone repairs and strong leadership skills.
Location: Tottenham Court Road
Salary: £29,512.35 basic plus commission
Hours: 40 hours per week.
Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager, you will take full responsibility for a customer-facing repair store, balancing hands-on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.
About the Role
You will be responsible for running a store-based repair location, supporting incoming walk-in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high-quality repairs and ensure every customer receives a professional, reassuring experience. Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality. You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success. The goal is simple: make your store the trusted local destination for reliable, high-quality device repairs.
Key Responsibilities
- Act as Store Manager for your location, taking ownership of daily operations
- Support walk-in customers and manage scheduled repair appointments
- Complete high-quality repairs on smartphones and tablets, including screens, batteries and cameras
- Serve as the lead technician and technical authority within the store
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
- Lead by example, setting standards for customer service, professionalism and repair quality
- Manage repair workflows and priorities throughout the week
- Oversee stock control, ordering and inventory accuracy
- Maintain store presentation, safety and security standards
- Proactively recommend accessories and solutions to support sales growth
What You’ll Need
- Proven hands-on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
- Confidence working independently and taking accountability for results
- Strong organisational skills with the ability to manage customers, repairs and stock
- Clear, friendly communication skills and a customer-first mindset
- A proactive approach to problem solving, mentoring and sales opportunities
What We Offer
- £29,512.35 basic salary plus an attractive commission structure
- Quarterly store manager bonus
- Ongoing training and personalised career development
- 21 days holiday plus 8 bank holidays, increasing with length of service
- Company pension scheme and additional benefits
- A supportive, high-performance culture with annual awards and recognition
- The opportunity to run and shape your own store within a growing business
About iSmash
iSmash provides fast, reliable repairs for smartphones, tablets and computers, alongside accessories and refurbished devices. Founded in 2013, we now operate 37 locations across the UK and continue to grow. We proudly offer a lifetime warranty on screen repairs. iSmash is part of Assurant, Inc., a Fortune 500 global leader serving over 300 million consumers worldwide. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Join iSmash and help create a world without #techstress.
Mobile Phone Repair Store Manager employer: iSmash
At iSmash, we pride ourselves on being an excellent employer, offering a supportive and high-performance culture where you can thrive as a Mobile Phone Repair Store Manager. Located in the vibrant Tottenham Court Road, you'll enjoy competitive pay, ongoing training, and opportunities for personal growth while leading a dedicated team to deliver exceptional customer service and quality repairs. Join us to shape your own store within a growing business and be part of a company that values your contributions and celebrates success.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Store Manager
✨Tip Number 1
Get to know the company inside out! Research iSmash, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Store Manager and be ready to share specific examples of your past successes.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part. A smart, professional appearance will help you feel confident and ready to take on any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Mobile Phone Repair Store Manager
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us know how much you love working with technology. Share any personal experiences or projects that highlight your hands-on skills with smartphones and tablets. We want to see that spark!
Highlight Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've mentored others or taken charge of a project. We’re looking for someone who can inspire and guide their team!
Be Customer-Centric:Remember, our customers are at the heart of what we do. In your application, emphasise your customer service skills and any relevant experiences where you’ve gone above and beyond to help someone. We want to know how you create a reassuring experience for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the iSmash family!
How to prepare for a job interview at iSmash
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with smartphones and tablets. Be ready to discuss your hands-on experience with repairs, particularly for brands like Apple, Samsung, and Google. This will show that you’re not just a manager but also a capable technician.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you mentored others or improved team performance. Highlighting your ability to lead by example will resonate well with the interviewers.
✨Demonstrate Customer-Centric Mindset
Since customer satisfaction is key, be ready to share stories where you went above and beyond for customers. Discuss how you handle difficult situations and ensure a professional experience for every customer who walks through the door.
✨Be Organised and Proactive
Show that you can manage multiple tasks effectively. Talk about your organisational skills and how you prioritise repairs, stock management, and customer appointments. Being proactive in identifying sales opportunities will also impress the interviewers.
