At a Glance
- Tasks: Repair smartphones and tablets while providing excellent customer service.
- Company: Join iSmash, a leading tech repair company with a fun culture.
- Benefits: Enjoy competitive salary, career development, and extra holiday days.
- Other info: Work in a dynamic environment with opportunities for growth.
- Why this job: Be the go-to expert for tech repairs and help customers reconnect.
- Qualifications: Experience in smartphone/tablet repairs and strong communication skills.
The predicted salary is between 29500 - 30000 £ per year.
Exciting New Opening
£29,512.35 plus commission
Hours: 9:00am to 5:30pm, Monday to Friday
Do you love gadgets and enjoy helping people? At iSmash, we bring broken devices back to life and support customers when they need us most. From smashed screens to dead batteries, you'll be the friendly expert who gets them reconnected quickly.
About the Role
You will operate within an office environment, where customers pre‑arrange appointments and attend according to their scheduled times. You'll work independently, delivering high‑quality repairs while creating a warm, reassuring experience for every customer who walks through the door. You'll manage stock, keep the basics running smoothly and spot opportunities to boost sales. Office locations can be fast‑paced, so you'll need confidence working solo and the ability to stay organised. The goal is simple: make your office the go‑to place for quality repairs. You will be an individual contributor and will report to the area manager.
What You'll Do
- Repair smartphones and tablets, including screens, batteries and cameras.
- Greet customers, answer questions and offer helpful tech advice.
- Online appointment ownership and managing repairs throughout the week.
- Stock management.
- Follow safety guidelines to maintain a secure environment.
- Support sales by recommending accessories and solutions.
What You Need
- Experience repairing smartphones or tablets for brands like Apple, Samsung or Google.
- Hands-on experience repairing smartphones or tablets for major brands such as Apple, Samsung, or Google.
- Clear, friendly communication skills with the ability to support customers.
- Ability to work independently, using your initiative to diagnose and resolve issues.
Benefits
- Grow with us: Personalised career development and ongoing training opportunities.
- Enjoy great perks: Company pension, extra holiday days with each year of service, and potential relocation support.
- Healthy work-life balance: 21 days holiday plus 8 bank holidays.
- Be part of a winning team: Join an award‑winning tech repair company with a fun, supportive culture and an annual awards party.
About iSmash
iSmash is the place for fast, reliable repairs of smartphones, tablets and computers. We also offer mobile accessories and refurbished devices. Since opening in 2013, we've expanded to 37 shops across the UK and continue to grow, proudly offering a lifetime warranty on screen repairs. iSmash is part of Assurant, Inc., a Fortune 500 global leader serving over 300 million consumers worldwide.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Ready to make a difference? Join our team and help us create a world without #techstress.
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.
Lead Head Technician- Milton Keynes employer: iSmash
iSmash is an excellent employer for those looking to thrive in a dynamic and supportive environment in Central London. With a strong focus on career development, employees benefit from ongoing training and recognition for their contributions, all while enjoying competitive salaries and commission opportunities. The vibrant work culture fosters teamwork and innovation, making it a rewarding place for skilled technicians to grow their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Head Technician- Milton Keynes
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Lead Head Technician- Milton Keynes
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch iSmash's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at iSmash. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at iSmash
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at iSmash.
