At a Glance
- Tasks: Lead a tech repair store, manage operations, and deliver high-quality repairs.
- Company: Join iSmash, a growing tech repair company with a supportive culture.
- Benefits: Competitive salary, commission, bonuses, and ongoing training.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Make a real impact by helping customers and leading a dynamic team.
- Qualifications: Experience in smartphone/tablet repairs and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Tottenham Court Road
Salary: £29,512.35 basic plus commission
Hours: 40 hours per week.
Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‐facing repair store, balancing hands‐on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.
About the Role
You will be responsible for running a store‐based repair location, supporting incoming walk‐in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high‐quality repairs and ensure every customer receives a professional, reassuring experience. Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality. You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success. The goal is simple: make your store the trusted local destination for reliable, high‐quality device repairs.
Key Responsibilities
- Act as Store Manager for your location, taking ownership of daily operations
- Support walk‐in customers and manage scheduled repair appointments
- Complete high‐quality repairs on smartphones and tablets, including screens, batteries and cameras
- Serve as the lead technician and technical authority within the store
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
- Lead by example, setting standards for customer service, professionalism and repair quality
- Manage repair workflows and priorities throughout the week
- Oversee stock control, ordering and inventory accuracy
- Maintain store presentation, safety and security standards
- Proactively recommend accessories and solutions to support sales growth
What You’ll Need
- Proven hands‐on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
- Confidence working independently and taking accountability for results
- Strong organisational skills with the ability to manage customers, repairs and stock
- Clear, friendly communication skills and a customer‐first mindset
- A proactive approach to problem solving, mentoring and sales opportunities
What We Offer
- £29,512.35 basic salary plus an attractive commission structure
- Quarterly store manager bonus
- Ongoing training and personalised career development
- 21 days holiday plus 8 bank holidays, increasing with length of service
- Company pension scheme and additional benefits
- A supportive, high‐performance culture with annual awards and recognition
- The opportunity to run and shape your own store within a growing business
About iSmash
iSmash provides fast, reliable repairs for smartphones, tablets and computers, alongside accessories and refurbished devices. Founded in 2013, we now operate 37 locations across the UK and continue to grow. We proudly offer a lifetime warranty on screen repairs. iSmash is part of Assurant, Inc., a Fortune 500 global leader serving over 300 million consumers worldwide. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Join iSmash and help create a world without #techstress.
Store Manager - Tottenham Court Road in London employer: iSmash
iSmash is an exceptional employer, offering a dynamic work environment in the heart of Central London where you can take ownership of your role as a Store Manager. With a strong focus on employee growth through ongoing training and a supportive culture that celebrates achievements, you'll have the opportunity to lead a team while delivering high-quality repairs and exceptional customer service. Enjoy competitive pay, a commission structure, and the chance to shape your own store within a rapidly growing business.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Tottenham Court Road in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like iSmash, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like iSmash!
We think you need these skills to ace Store Manager - Tottenham Court Road in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at iSmash, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at iSmash and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show iSmash that you’re ready to jump in and contribute right away!
How to prepare for a job interview at iSmash
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
