At a Glance
- Tasks: Repair smartphones and tablets while delivering top-notch customer service.
- Company: Join iSmash, a leading tech repair company with a supportive culture.
- Benefits: Competitive salary, commission, career development, and fun workplace culture.
- Other info: Dynamic environment with opportunities for growth and recognition.
- Why this job: Make a real difference by helping customers with their tech issues.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 27109 - 27325 € per year.
Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly.
We’re looking for someone who is customer focused, hands-on, and confident working with smartphones, tablets and mobile devices in a fast-paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high-quality device repairs while delivering great customer service. This role reports to the In-Store Manager.
What makes us different? At iSmash, we combine technical expertise with genuine customer care. We don’t just fix devices; we create a reassuring and positive experience for every customer who walks through our doors. Since opening in 2013, we’ve grown to 37 shops across the UK and continue to expand. We’re proud to offer a lifetime warranty on screen repairs, giving customers confidence in the quality of our work.
You will play a key role in delivering high-quality repairs and excellent customer experiences:
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
- Diagnose and troubleshoot device issues using your technical judgement
- Provide clear advice and guidance to customers on repair options and solutions
- Recommend suitable accessories and protection products
- Maintain a clean, organised and safe workspace
- Follow repair standards and safety guidelines at all times
Requirements needed for this position:
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
- Strong customer service skills with confidence speaking directly to customers
- High attention to detail when handling devices, tools and small components
- A genuine interest in mobile technology, gadgets and repairs
- Ability to work in a fast-paced retail environment
Benefits:
- £27,109.31 - £27,325.83 basic salary plus commission
- Personalised career development and ongoing training opportunities
- Company pension and increasing holiday allowance with service
- 21 days’ holiday plus 8 bank holidays
- Opportunity for relocation support where applicable
- A supportive, fun culture with recognition and annual awards
At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.
Mobile Phone Repair Technician- East London employer: iSmash
At iSmash, we pride ourselves on being an excellent employer by fostering a supportive and collaborative culture that prioritises employee growth and development. Our East London location offers a dynamic retail environment where you can enhance your technical skills while delivering exceptional customer service, all backed by the resources of Assurant, a Fortune 500 company. With competitive salaries, ongoing training opportunities, and a fun workplace atmosphere, we are committed to creating a rewarding experience for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Technician- East London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iSmash. Understand their values, culture, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your customer-focused mindset.
✨Tip Number 3
Show off your tech knowledge! Brush up on the latest mobile technology trends and be prepared to discuss them. This will not only impress your interviewers but also show that you have a genuine interest in gadgets and repairs, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the iSmash team. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Mobile Phone Repair Technician- East London
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us know how much you love gadgets and repairs! Share any personal experiences or projects that highlight your interest in mobile technology. We want to see that spark!
Highlight Customer Service Skills:Since we're all about creating a positive experience for our customers, make sure to mention any previous roles where you’ve provided great service. Tell us how you connect with people and solve their problems!
Be Detail-Oriented:We’re looking for someone with a strong eye for detail, so don’t shy away from showcasing your meticulous nature. Whether it’s in your repair work or your application, clarity and precision matter!
Apply Through Our Website:Ready to join the iSmash team? Make sure to apply through our website! It’s the best way for us to get your application and for you to stay updated on your progress. We can’t wait to hear from you!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Make sure you brush up on your technical knowledge about mobile devices, especially brands like Apple, Samsung, and Google. Be ready to discuss common repairs and troubleshooting techniques, as this will show your expertise and confidence in handling gadgets.
✨Customer Service is Key
Since this role is all about connecting with customers, think of examples from your past experiences where you provided excellent service. Prepare to share how you’ve handled difficult situations or turned a negative experience into a positive one.
✨Show Your Passion for Tech
Let your enthusiasm for mobile technology shine through during the interview. Talk about your favourite gadgets, any DIY repairs you've done, or new tech trends that excite you. This will help demonstrate your genuine interest in the field.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they handle customer feedback. This shows you're engaged and serious about the role, plus it gives you valuable insights into the company.
