At a Glance
- Tasks: Lead a team in advanced mobile repairs and ensure top-notch service quality.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Enjoy competitive pay, commission, ongoing training, and generous holiday entitlement.
- Other info: Be part of a diverse team committed to innovation and excellence.
- Why this job: Make a real impact by leading a skilled team and enhancing customer trust.
- Qualifications: 3-5 years of mobile repair experience and strong leadership skills required.
The predicted salary is between 28419 - 28419 £ per year.
Location: Canary Wharf
Overview of Position
Experienced in advanced mobile repairs and ready to lead from the front? At iSmash, we rescue customers from the panic of broken devices and keep them connected with fast, high-quality repairs. As a Head Technician, you will be the most senior technical expert within the store, setting the standard for repair quality, efficiency and customer trust. This is a hands-on leadership role, combining advanced technical repair capability with coaching and team support. You will take ownership of complex repairs, guide technicians to improve their skills, and make sure every device is repaired to the highest possible standard.
This role reports to the Tech Store Manager / Area Manager.
What makes us different?
At iSmash, we don’t just repair devices, we build trust through quality and consistency. Our customers rely on us to fix their devices quickly and correctly the first time. Since opening in 2013, we’ve grown across the UK and continue to expand, backed by Assurant, a Fortune 300 company supporting millions of customers globally.
What sets us apart is our focus on:
- High-quality repairs and strong technical standards
- A lifetime warranty on screen repairs
- Continuous training and development
- A supportive team culture where knowledge is shared and recognised
As a Head Technician, you’ll play a key role in maintaining these standards and developing the technical capability of your team.
What will be my duties and responsibilities in this job?
- You will lead from the front, delivering expert repairs while supporting the technician team.
- Carry out advanced smartphone and tablet repairs, including complex diagnostics and component-level work.
- Act as the escalation point for difficult repairs and technical issues.
- Ensure all repairs meet quality standards, turnaround targets and first-time fix expectations.
- Coach and support technicians to improve performance, skills and consistency.
- Provide feedback, share best practice and support team development.
- Deliver a strong customer experience, including handling complex queries where needed.
- Maintain accurate repair records and system updates.
- Ensure compliance with health, safety, data protection and repair procedures.
- Maintain a clean, organised and ESD-safe workshop environment.
- Oversee stock, parts usage and workflow to meet demand and minimise waste.
What are the requirements needed for this position?
- 3 to 5 years’ experience repairing smartphones and tablets (Apple, Samsung, Google).
- Advanced repair capability, including diagnostics and troubleshooting.
- Strong technical knowledge across mobile devices.
- Confidence in leading and supporting other technicians.
- High attention to detail and pride in repair quality.
- Ability to work in a fast-paced retail or service environment.
- Professional, customer-focused approach.
What other skills/experience would be helpful to have?
- Previous experience in a technical leadership or mentoring role.
- Qualification in electronics or device repair (Level 3 or equivalent).
- Experience with board-level or advanced soldering repairs.
- Retail or customer-facing experience.
- Strong organisational skills and ability to manage workload and stock.
- A proactive mindset with a focus on continuous improvement.
Benefits
- Competitive salary plus commission structure.
- Ongoing training and career development opportunities.
- Company pension and increasing holiday entitlement with service.
- 21 days’ holiday plus 8 bank holidays.
- Opportunities to support or work in other locations.
- A supportive team culture with recognition and rewards.
About iSmash
iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. Since opening in 2013, we’ve expanded across the UK and continue to grow, building a strong reputation for quality and customer service. iSmash is part of Assurant, Inc., a global leader supporting over 300 million consumers worldwide.
This role supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.
At iSmash and Assurant, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Ready to take the next step in your technical career? Join us and help create a world without #techstress.
Head Technician - Canary Wharf in London employer: iSmash
At iSmash, we pride ourselves on being an exceptional employer, offering a competitive salary and commission structure alongside ongoing training and career development opportunities. Our supportive team culture fosters recognition and rewards, ensuring that every employee feels valued while working in the vibrant environment of Canary Wharf. Join us to not only advance your technical skills but also to be part of a company that is committed to quality, customer service, and creating a world without #techstress.
StudySmarter Expert Advice🤫
We think this is how you could land Head Technician - Canary Wharf in London
✨Tip Number 1
Get your networking game on! Connect with folks in the tech repair industry, especially those who work at iSmash or similar companies. Attend local tech meetups or workshops to make those valuable connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! If you can, bring a portfolio of your best repair jobs to interviews. This could be photos of complex repairs or testimonials from satisfied customers. It’s a great way to demonstrate your expertise and passion for quality repairs.
✨Tip Number 3
Prepare for the technical interview! Brush up on your advanced repair techniques and be ready to discuss how you handle tricky repairs. They might even throw some scenarios your way, so think about how you’d tackle those challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the iSmash team and contributing to our mission of delivering top-notch repairs.
We think you need these skills to ace Head Technician - Canary Wharf in London
Some tips for your application 🫡
Show Off Your Skills:When you're writing your application, make sure to highlight your experience with advanced mobile repairs. We want to see how you've tackled complex issues and what makes you the go-to tech expert in your current role.
Be a Team Player:Since this role involves coaching and supporting other technicians, don’t forget to mention any leadership or mentoring experience you have. We love seeing candidates who can inspire and uplift their team!
Tailor Your Application:Make sure your application speaks directly to the job description. Use similar language and keywords that we’ve included, so we can easily see how you fit into our culture and values at iSmash.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications in one place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Make sure you brush up on your advanced mobile repair skills before the interview. Be ready to discuss specific techniques and tools you’ve used in past repairs, especially for smartphones and tablets. This will show that you’re not just a leader in name but also in expertise.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team or mentored others in a technical setting. Think about times when you’ve coached technicians to improve their skills or handled complex repairs. This will demonstrate your ability to lead from the front, which is crucial for the Head Technician role.
✨Customer Experience Matters
Since iSmash prides itself on delivering a strong customer experience, be ready to talk about how you’ve handled difficult customer queries in the past. Share specific instances where you turned a negative situation into a positive one, showcasing your professional and customer-focused approach.
✨Be Organised and Proactive
Highlight your organisational skills and ability to manage workload effectively. Discuss any systems you’ve implemented to maintain a clean and efficient workshop environment. Showing that you can oversee stock and workflow while minimising waste will set you apart as a candidate who aligns with iSmash’s values.
