At a Glance
- Tasks: Repair smartphones and tablets while providing excellent customer service.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Enjoy competitive salary, career development, extra holiday days, and a fun team environment.
- Other info: Exciting growth opportunities in a dynamic, people-first workplace.
- Why this job: Be the go-to tech expert and help customers reconnect with their devices.
- Qualifications: Hands-on experience with smartphone repairs and strong communication skills.
The predicted salary is between 29512 - 29512 £ per year.
- Lead Head Technician
- Overview of Position
Do you love gadgets and enjoy helping people?
At i Smash, we bring broken devices back to life and support customers when they need us most.
From smashed screens to dead batteries, you'll be the friendly expert who gets them reconnected quickly.
We are looking for a Lead Head Technician to join our exciting new Milton Keynes location.
You will operate within an office environment, where customers pre-arrange appointments and attend according to their scheduled times.
You'll work independently, delivering high-quality repairs while creating a warm, reassuring experience for every customer who walks through the door.
You'll manage stock, keep the basics running smoothly, and spot opportunities to boost sales.
Office locations can be fast paced, so you'll need confidence working solo and the ability to stay organised.
The goal is simple: make your office the go-to place for quality repairs.
This is an individual contributor opportunity and reports to the Area Manager.
What makes us different?
Since launching in 2013, i Smash has grown to 37 locations across the UK.
We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide.
Our mission is simple: to help millions of devices stay loved.
Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people-first culture.
With new stores opening in cities across the UK, there's never been a more exciting time to join i Smash.
What will be my duties and responsibilities in this job?
- Repair smartphones and tablets, including screens, batteries and cameras.
- Greet customers, answer questions and offer helpful tech advice.
- Take ownership of online appointments and manage repairs throughout the week.
- Manage stock levels and inventory.
- Follow safety guidelines to maintain a secure environment.
- Support sales by recommending accessories and solutions.
What are the requirements needed for this position?
- Hands-on experience repairing smartphones or tablets for major brands such as Apple, Samsung, or Google.
- Clear, friendly communication skills with the ability to support customers.
- Ability to work independently, using your initiative to diagnose and resolve issues.
What other skills/experience would be helpful to have?
- Experience working in a customer-facing environment.
- Experience managing appointments and prioritising workload effectively. Knowledge of mobile technology, accessories, and device troubleshooting.
- Experience managing stock and inventory.
- Confidence identifying sales opportunities and recommending suitable solutions.
- A passion for technology and delivering great customer experiences.
Benefits
- Grow with us: Personalised career development and ongoing training opportunities.
- Enjoy great perks: Company pension, extra holiday days with each year of service, and potential relocation support.
- Healthy work-life balance: 21 days holiday plus 8 bank holidays.
- Be part of a winning team: Join an award-winning tech repair company with a fun, supportive culture and an annual awards party.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We are proud to be an equal opportunity workplace.
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Lead Head Technician employer: iSmash
iSmash is an excellent employer for those looking to thrive in a dynamic and supportive environment in Central London. With a strong focus on career development, employees benefit from ongoing training and recognition for their contributions, all while enjoying competitive salaries and commission opportunities. The vibrant work culture fosters teamwork and innovation, making it a rewarding place for skilled technicians to grow their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Head Technician
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Lead Head Technician
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch iSmash's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at iSmash. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at iSmash
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at iSmash.
