At a Glance
- Tasks: Lead a tech repair store, manage repairs, and support customers with confidence.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Competitive salary, commission, bonuses, training, and 21 days holiday.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Shape your own store while making a real impact in tech repairs.
- Qualifications: Experience in smartphone/tablet repairs and strong leadership skills.
Location: Bluewater
Salary: £29,512.36- £35,000 DOE basic plus commission & Manager Bonus
Hours: 40 hours per week.
Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer-facing repair store, balancing hands-on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.
About the Role
You will be responsible for running a store-based repair location, supporting incoming walk-in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high-quality repairs and ensure every customer receives a professional, reassuring experience. Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality. You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success. The goal is simple: make your store the trusted local destination for reliable, high-quality device repairs.
Key Responsibilities
- Act as Store Manager for your location, taking ownership of daily operations
- Support walk-in customers and manage scheduled repair appointments
- Complete high-quality repairs on smartphones and tablets, including screens, batteries and cameras
- Serve as the lead technician and technical authority within the store
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
- Lead by example, setting standards for customer service, professionalism and repair quality
- Manage repair workflows and priorities throughout the week
- Oversee stock control, ordering and inventory accuracy
- Maintain store presentation, safety and security standards
- Proactively recommend accessories and solutions to support sales growth
What You’ll Need
- Proven hands-on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
- Confidence working independently and taking accountability for results
- Strong organisational skills with the ability to manage customers, repairs and stock
- Clear, friendly communication skills and a customer-first mindset
- A proactive approach to problem solving, mentoring and sales opportunities
What We Offer
- £29,512.35 basic salary plus an attractive commission structure
- Quarterly store manager bonus
- Ongoing training and personalised career development
- 21 days holiday plus 8 bank holidays, increasing with length of service
- Company pension scheme and additional benefits
- A supportive, high-performance culture with annual awards and recognition
- The opportunity to run and shape your own store within a growing business
About iSmash
iSmash provides fast, reliable repairs for smartphones, tablets and computers, alongside accessories and refurbished devices. Founded in 2013, we now operate 37 locations across the UK and continue to grow. We proudly offer a lifetime warranty on screen repairs. iSmash is part of Assurant, Inc., a Fortune 500 global leader serving over 300 million consumers worldwide. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Join iSmash and help create a world without #techstress.
Locations
Tech Store Manager in Kent, Stone employer: iSmash
iSmash is an exceptional employer that fosters a supportive and high-performance culture, offering ongoing training and personalised career development for its employees. As a Tech Store Manager in Bluewater, you will enjoy a competitive salary with attractive commission structures, a quarterly bonus, and the opportunity to lead your own store while making a meaningful impact on customer satisfaction and team growth. With a commitment to employee recognition and a focus on creating a world without #techstress, iSmash provides a rewarding environment for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Store Manager in Kent, Stone
✨Tip Number 1
Get to know the company inside out! Research iSmash, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for tech repairs.
✨Tip Number 2
Practice your pitch! You want to come across as confident and capable. Think about how your experience with repairing devices and leading teams aligns with what iSmash is looking for. A solid pitch can make all the difference!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. iSmash values a proactive approach, so highlight those moments where you turned a tough situation into a success.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask about the team culture or how they measure success in the store. It shows you're genuinely interested and helps you figure out if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Tech Store Manager in Kent, Stone
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your love for technology shine through! Share any personal experiences with repairing devices or how you've helped others with tech issues. We want to see that you’re not just looking for a job, but that you genuinely enjoy working with tech.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've mentored others or taken charge of a project. We’re looking for someone who can inspire and guide their team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about iSmash and what we stand for.
How to prepare for a job interview at iSmash
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with smartphones and tablets. Be ready to discuss your hands-on experience with repairs, particularly for brands like Apple, Samsung, and Google. This will show that you're not just a manager but also a capable technician.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you mentored others or set high standards for service and repair quality. This will demonstrate your ability to lead from the front and inspire your team.
✨Emphasise Customer Service
Since this role is all about providing a reassuring experience for customers, be ready to share your approach to customer service. Discuss how you handle walk-in customers and manage their expectations, as well as any strategies you've used to enhance customer satisfaction.
✨Be Ready to Discuss Sales Opportunities
Think about how you can proactively recommend accessories and solutions to boost sales. Prepare to talk about your experience with stock management and how you've identified local sales opportunities in previous roles. This will highlight your commercial awareness and drive for results.
