At a Glance
- Tasks: Lead a team in advanced mobile repairs and ensure top-notch service quality.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Enjoy competitive salary, commission, ongoing training, and generous holiday entitlement.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real impact by leading a skilled team and enhancing customer trust.
- Qualifications: 3-5 years of mobile repair experience and strong leadership skills required.
The predicted salary is between 28419 - 28419 € per year.
Location: Canary Wharf
Overview of Position
Experienced in advanced mobile repairs and ready to lead from the front? At iSmash, we rescue customers from the panic of broken devices and keep them connected with fast, high-quality repairs. As a Head Technician, you will be the most senior technical expert within the store, setting the standard for repair quality, efficiency and customer trust. This is a hands-on leadership role, combining advanced technical repair capability with coaching and team support. You will take ownership of complex repairs, guide technicians to improve their skills, and make sure every device is repaired to the highest possible standard.
This role reports to the Tech Store Manager / Area Manager.
What makes us different?
At iSmash, we don’t just repair devices, we build trust through quality and consistency. Our customers rely on us to fix their devices quickly and correctly the first time. Since opening in 2013, we’ve grown across the UK and continue to expand, backed by Assurant, a Fortune 300 company supporting millions of customers globally.
What sets us apart is our focus on:
- High-quality repairs and strong technical standards
- A lifetime warranty on screen repairs
- Continuous training and development
- A supportive team culture where knowledge is shared and recognised
As a Head Technician, you’ll play a key role in maintaining these standards and developing the technical capability of your team.
What will be my duties and responsibilities in this job?
- You will lead from the front, delivering expert repairs while supporting the technician team.
- Carry out advanced smartphone and tablet repairs, including complex diagnostics and component-level work.
- Act as the escalation point for difficult repairs and technical issues.
- Ensure all repairs meet quality standards, turnaround targets and first-time fix expectations.
- Coach and support technicians to improve performance, skills and consistency.
- Provide feedback, share best practice and support team development.
- Deliver a strong customer experience, including handling complex queries where needed.
- Maintain accurate repair records and system updates.
- Ensure compliance with health, safety, data protection and repair procedures.
- Maintain a clean, organised and ESD-safe workshop environment.
- Oversee stock, parts usage and workflow to meet demand and minimise waste.
What are the requirements needed for this position?
- 3 to 5 years’ experience repairing smartphones and tablets (Apple, Samsung, Google).
- Advanced repair capability, including diagnostics and troubleshooting.
- Strong technical knowledge across mobile devices.
- Confidence in leading and supporting other technicians.
- High attention to detail and pride in repair quality.
- Ability to work in a fast-paced retail or service environment.
- Professional, customer-focused approach.
What other skills/experience would be helpful to have?
- Previous experience in a technical leadership or mentoring role.
- Qualification in electronics or device repair (Level 3 or equivalent).
- Experience with board-level or advanced soldering repairs.
- Retail or customer-facing experience.
- Strong organisational skills and ability to manage workload and stock.
- A proactive mindset with a focus on continuous improvement.
Benefits
- Competitive salary plus commission structure.
- Ongoing training and career development opportunities.
- Company pension and increasing holiday entitlement with service.
- 21 days’ holiday plus 8 bank holidays.
- Opportunities to support or work in other locations.
- A supportive team culture with recognition and rewards.
About iSmash
iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. Since opening in 2013, we’ve expanded across the UK and continue to grow, building a strong reputation for quality and customer service. iSmash is part of Assurant, Inc., a global leader supporting over 300 million consumers worldwide.
This role supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.
At iSmash and Assurant, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Ready to take the next step in your technical career? Join us and help create a world without #techstress.
Head Technician - Canary Wharf employer: iSmash
At iSmash, we pride ourselves on being an exceptional employer, offering a competitive salary and commission structure alongside ongoing training and career development opportunities. Our supportive team culture fosters recognition and rewards, ensuring that every employee feels valued while working in the vibrant environment of Canary Wharf. Join us to not only advance your technical skills but also to be part of a company that is committed to quality, customer service, and creating a world without #techstress.
StudySmarter Expert Advice🤫
We think this is how you could land Head Technician - Canary Wharf
✨Tip Number 1
Get your hands dirty! If you want to land that Head Technician role, show off your repair skills in person. Bring a device you've fixed or even offer to do a quick demo during your interview. It’s all about proving you can walk the walk!
✨Tip Number 2
Network like a pro! Connect with current iSmash employees on LinkedIn or at local tech events. Ask them about their experiences and get insider tips on what it takes to succeed in the role. Plus, a referral from an employee can give you a leg up!
✨Tip Number 3
Be ready to chat about leadership! As a Head Technician, you’ll be guiding a team. Prepare examples of how you’ve coached others or handled tough situations in the past. Show us you’re not just a tech whiz but also a great mentor!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the iSmash family. Let’s get you started on this exciting journey!
We think you need these skills to ace Head Technician - Canary Wharf
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with advanced mobile repairs in your application. We want to see how you've tackled complex repairs and what makes you the go-to tech expert!
Be a Team Player:Since this role involves coaching and supporting other technicians, share examples of how you've led or mentored others in the past. We love seeing candidates who can inspire and uplift their team!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match our job description. It shows us you’re genuinely interested in the Head Technician role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Make sure you brush up on your advanced mobile repair skills before the interview. Be ready to discuss specific techniques you've used in complex repairs, as well as any troubleshooting you've done. This role is all about setting high standards, so showing off your technical knowledge will definitely impress.
✨Show Your Leadership Skills
As a Head Technician, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Think of examples where you've coached or mentored others in the past. Be prepared to share how you can inspire and support your team to improve their skills and maintain quality standards.
✨Customer Experience Matters
iSmash prides itself on delivering a strong customer experience. Be ready to talk about how you've handled complex customer queries in the past. Highlight your professional, customer-focused approach and how you ensure that every device is repaired correctly the first time.
✨Prepare Questions
Interviews are a two-way street, so come armed with questions! Ask about the team culture, ongoing training opportunities, or how they measure success in the role. This shows you're genuinely interested in the position and want to contribute to the company's mission of building trust through quality repairs.
