At a Glance
- Tasks: Lead a team in advanced mobile repairs and ensure high-quality service.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Enjoy competitive salary, commission, ongoing training, and generous holiday entitlement.
- Other info: Be part of a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real impact by leading a skilled team and delivering top-notch repairs.
- Qualifications: 3-5 years of mobile repair experience and strong technical knowledge required.
Location: Croydon
Overview of Position
Experienced in advanced mobile repairs and ready to lead from the front? At iSmash, we rescue customers from the panic of broken devices and keep them connected with fast, high-quality repairs. As a Head Technician, you will be the most senior technical expert within the store, setting the standard for repair quality, efficiency and customer trust.
This is a hands-on leadership role, combining advanced technical repair capability with coaching and team support. You will take ownership of complex repairs, guide technicians to improve their skills, and make sure every device is repaired to the highest possible standard. This role reports to the Tech Store Manager / Area Manager.
What makes us different?
At iSmash, we don’t just repair devices, we build trust through quality and consistency. Our customers rely on us to fix their devices quickly and correctly the first time. Since opening in 2013, we’ve grown across the UK and continue to expand, backed by Assurant, a Fortune 300 company supporting millions of customers globally.
- High-quality repairs and strong technical standards
- A lifetime warranty on screen repairs
- Continuous training and development
- A supportive team culture where knowledge is shared and recognised
As a Head Technician, you’ll play a key role in maintaining these standards and developing the technical capability of your team.
What will be my duties and responsibilities in this job?
- You will lead from the front, delivering expert repairs while supporting the technician team.
- Carry out advanced smartphone and tablet repairs, including complex diagnostics and component-level work.
- Act as the escalation point for difficult repairs and technical issues.
- Ensure all repairs meet quality standards, turnaround targets and first-time fix expectations.
- Coach and support technicians to improve performance, skills and consistency.
- Provide feedback, share best practice and support team development.
- Deliver a strong customer experience, including handling complex queries where needed.
- Maintain accurate repair records and system updates.
- Ensure compliance with health, safety, data protection and repair procedures.
- Maintain a clean, organised and ESD-safe workshop environment.
- Oversee stock, parts usage and workflow to meet demand and minimise waste.
What are the requirements needed for this position?
- 3 to 5 years’ experience repairing smartphones and tablets (Apple, Samsung, Google).
- Advanced repair capability, including diagnostics and troubleshooting.
- Strong technical knowledge across mobile devices.
- Confidence in leading and supporting other technicians.
- High attention to detail and pride in repair quality.
- Ability to work in a fast-paced retail or service environment.
- Professional, customer-focused approach.
What other skills/experience would be helpful to have?
- Previous experience in a technical leadership or mentoring role.
- Qualification in electronics or device repair (Level 3 or equivalent).
- Experience with board-level or advanced soldering repairs.
- Retail or customer-facing experience.
- Strong organisational skills and ability to manage workload and stock.
- A proactive mindset with a focus on continuous improvement.
Benefits
- Competitive salary plus commission structure.
- Ongoing training and career development opportunities.
- Company pension and increasing holiday entitlement with service.
- 21 days’ holiday plus 8 bank holidays.
- Opportunities to support or work in other locations.
- A supportive team culture with recognition and rewards.
About iSmash
iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. Since opening in 2013, we’ve expanded across the UK and continue to grow, building a strong reputation for quality and customer service. iSmash is part of Assurant, Inc., a global leader supporting over 300 million consumers worldwide.
This role supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.
At iSmash and Assurant, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Ready to take the next step in your technical career? Join us and help create a world without #techstress.
Head Technician in Fairfield employer: iSmash
iSmash is an exceptional employer, offering a dynamic work environment in Croydon where you can lead a team of skilled technicians while honing your own technical expertise. With a strong focus on high-quality repairs, ongoing training, and a supportive team culture, employees are encouraged to grow and develop their skills, all while enjoying competitive salaries, commission structures, and generous holiday entitlements. Join us at iSmash, where we not only fix devices but also build trust and foster a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Head Technician in Fairfield
✨Tip Number 1
Get your hands dirty! When you’re applying for a Head Technician role, make sure to showcase your hands-on experience. Talk about specific repairs you've done and how you’ve led teams in the past. We want to see that you can walk the walk, not just talk the talk!
✨Tip Number 2
Network like a pro! Connect with current or former employees at iSmash on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider knowledge and help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for the technical interview! Brush up on your advanced repair skills and be ready to discuss complex diagnostics. We love candidates who can demonstrate their problem-solving abilities, so think of examples where you’ve tackled tough repairs successfully.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the iSmash team. Let’s get you on board!
We think you need these skills to ace Head Technician in Fairfield
Some tips for your application 🫡
Show Off Your Skills:When you're writing your application, make sure to highlight your experience with advanced mobile repairs. We want to see how you've tackled complex issues and what makes you the go-to tech expert in your current role.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Head Technician role. We love seeing candidates who take the time to connect their background with our needs.
Be Personable:Remember, we’re not just looking for technical skills; we want to know about your approach to customer service and team leadership. Share examples of how you've supported your team or improved customer experiences in your previous roles.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It helps us keep track of all applications and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Make sure you brush up on your technical knowledge about smartphone and tablet repairs. Be ready to discuss specific repair techniques, diagnostics, and any advanced soldering skills you have. This role is all about leading from the front, so showing off your expertise will definitely impress.
✨Show Your Leadership Skills
As a Head Technician, you'll be expected to coach and support your team. Prepare examples of how you've led or mentored others in the past. Think about situations where you improved team performance or handled complex issues, as this will demonstrate your capability to lead effectively.
✨Customer Experience Matters
iSmash prides itself on delivering a strong customer experience. Be ready to share your approach to handling difficult customer queries and how you ensure satisfaction. Highlight any previous retail or customer-facing experience that showcases your professional, customer-focused approach.
✨Emphasise Continuous Improvement
The company values ongoing training and development, so come prepared to discuss how you stay updated with the latest repair techniques and technologies. Share any personal initiatives you've taken to improve your skills or those of your team, as this aligns perfectly with their focus on quality and consistency.
