At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and drive store performance.
- Company: Join iSmash, a leader in tech repairs with a fun and supportive culture.
- Benefits: Enjoy a competitive salary, bonuses, career development, and generous holiday allowance.
- Other info: Be part of a diverse team that values innovation and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 3+ years in retail leadership with strong people management and commercial awareness.
The predicted salary is between 32000 - 32000 £ per year.
Location: Croydon: 40 hours per week
Overview of Position
Experienced in retail leadership, technology, and delivering exceptional customer service? At iSmash, we bring broken devices back to life and support customers when they need us most. We are looking for a confident and driven Store Manager to lead one of our busy retail locations. This role suits someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering both strong commercial results and outstanding customer experiences. You will take ownership of store performance, lead and develop your team, and ensure operational excellence across all areas of the business. This role reports to the Field Support Manager.
What will be my duties and responsibilities in this job?
- Lead, motivate, and develop a high-performing store team through coaching and feedback
- Deliver exceptional customer experiences and handle escalated queries effectively
- Oversee the day-to-day running of the store, ensuring high operational standards
- Drive sales performance through strong product knowledge and service
- Ensure effective stock management and store operations
- Use performance data to improve store results
- Support initiatives to grow footfall and brand awareness
What are the requirements needed for this position?
- 3+ years’ experience in a leadership role within a customer-focused retail or service environment
- Strong people management skills with the ability to coach, develop, and inspire teams
- Commercial awareness with experience managing KPIs, stock, and promotional activity
- Confident decision-making ability in a fast-paced, dynamic setting
- Excellent communication skills and ability to manage multiple priorities
- A genuine passion for technology and problem solving
What other skills/experience would be helpful to have?
- Experience within the telecoms or mobile device repair sector
- Background in retail operations, including stock and cost management
- Strong understanding of customer experience best practice
- Ability to identify local business opportunities and partnerships
- A proactive attitude with a focus on continuous improvement
Benefits
- Competitive salary plus bonus
- Personalised career development and ongoing training opportunities
- Company pension and increasing holiday allowance with service
- 21 days’ holiday plus 8 bank holidays
- Opportunity for relocation support where applicable
- A supportive, fun culture with recognition and annual awards
About iSmash
iSmash is the place to go for fast, reliable repairs of smartphones, tablets, and computers. We also offer a wide range of mobile accessories and refurbished devices.
This job posting supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.
At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.
Ready to make a difference? Join us and help create a world without tech stress.
Store Manager - Croydon employer: iSmash
At iSmash, we pride ourselves on being an exceptional employer, offering a competitive salary and bonus structure alongside personalised career development and ongoing training opportunities. Our supportive and fun culture fosters recognition and teamwork, making it an ideal environment for those passionate about technology and customer service. Located in Croydon, our store manager role not only allows you to lead a high-performing team but also provides the chance to thrive in a dynamic retail setting with ample growth potential.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Croydon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like iSmash, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like iSmash!
We think you need these skills to ace Store Manager - Croydon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at iSmash, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at iSmash and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show iSmash that you’re ready to jump in and contribute right away!
How to prepare for a job interview at iSmash
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
