At a Glance
- Tasks: Repair smartphones and tablets while delivering excellent customer service.
- Company: Join iSmash, a leading tech repair company with a supportive culture.
- Benefits: Competitive salary, commission, career development, and fun workplace culture.
- Other info: Dynamic environment with opportunities for growth and recognition.
- Why this job: Make a real difference by helping customers with their tech issues.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 27109 - 27325 € per year.
Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly.
We’re looking for someone who is customer focused, hands-on, and confident working with smartphones, tablets and mobile devices in a fast-paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high-quality device repairs while delivering great customer service. This role reports to the In-Store Manager.
What will be my duties and responsibilities in this job?
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
- Diagnose and troubleshoot device issues using your technical judgement
- Provide clear advice and guidance to customers on repair options and solutions
- Recommend suitable accessories and protection products
- Maintain a clean, organised and safe workspace
- Follow repair standards and safety guidelines at all times
What are the requirements needed for this position?
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
- Strong customer service skills with confidence speaking directly to customers
- High attention to detail when handling devices, tools and small components
- A genuine interest in mobile technology, gadgets and repairs
- Ability to work in a fast-paced retail environment
What other skills/experience would be helpful to have?
- Previous experience in a retail or customer-facing environment
- Experience recommending products or upselling accessories
- A willingness to learn and develop new repair techniques
- A proactive attitude and ability to work both independently and as part of a team
Benefits
- £27,109.31 - £27,325.83 basic salary plus commission
- Personalised career development and ongoing training opportunities
- Company pension and increasing holiday allowance with service
- 21 days’ holiday plus 8 bank holidays
- Opportunity for relocation support where applicable
- A supportive, fun culture with recognition and annual awards
At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.
Ready to make a difference? Join us and help create a world without #techstress.
Mobile Phone Repair Technician - South & North London in Croydon employer: iSmash
At iSmash, we pride ourselves on being an excellent employer by fostering a supportive and collaborative culture that prioritises employee growth and development. With personalised career development opportunities, ongoing training, and a fun work environment, our team members are empowered to thrive while delivering exceptional customer service in the fast-paced world of mobile device repairs. Located in Central London, we offer competitive salaries, a company pension, and increasing holiday allowances, making us a fantastic choice for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Technician - South & North London in Croydon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iSmash. Understand their values, culture, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Show off your tech knowledge! Brush up on the latest mobile devices and common issues they face. Being able to talk confidently about repairs and technology will impress the interviewers and show that you're the right fit for the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to navigate and get your application in!
We think you need these skills to ace Mobile Phone Repair Technician - South & North London in Croydon
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us know how much you love gadgets and repairs! Share any personal experiences or projects that highlight your interest in mobile technology. We want to see that spark!
Highlight Customer Service Skills:Since we’re all about creating a positive experience for our customers, make sure to mention any previous roles where you’ve provided great service. Tell us how you’ve helped customers in the past and what you learned from those experiences.
Be Detail-Oriented:We value attention to detail, especially when it comes to repairs. In your application, give examples of how you've demonstrated this skill in previous jobs or projects. It’ll show us you’re the right fit for maintaining high-quality standards!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re serious about joining the iSmash team!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Make sure you brush up on your technical knowledge about mobile devices, especially brands like Apple, Samsung, and Google. Be ready to discuss common issues and repairs, as well as any personal experiences you've had with gadgets.
✨Show Off Your Customer Service Skills
Since this role is all about connecting with customers, think of examples where you've provided excellent service in the past. Prepare to share how you’ve handled difficult situations or gone the extra mile to help someone out.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on answering questions clearly and confidently, especially those related to your hands-on experience with repairs and your approach to customer interactions.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or the types of repairs you'll be handling. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
