At a Glance
- Tasks: Lead a team in advanced mobile repairs and ensure top-notch service quality.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Enjoy competitive pay, commission, ongoing training, and generous holiday entitlement.
- Other info: Be part of a diverse team committed to innovation and excellence.
- Why this job: Make a real impact by leading a skilled team and enhancing customer trust.
- Qualifications: 3-5 years of mobile repair experience and strong leadership skills required.
The predicted salary is between 28419 - 28419 € per year.
Experienced in advanced mobile repairs and ready to lead from the front? At iSmash, we rescue customers from the panic of broken devices and keep them connected with fast, high-quality repairs. As a Head Technician, you will be the most senior technical expert within the store, setting the standard for repair quality, efficiency and customer trust.
This is a hands-on leadership role, combining advanced technical repair capability with coaching and team support. You will take ownership of complex repairs, guide technicians to improve their skills, and make sure every device is repaired to the highest possible standard.
This role reports to the Tech Store Manager / Area Manager.
What makes us different? At iSmash, we don’t just repair devices, we build trust through quality and consistency. Our customers rely on us to fix their devices quickly and correctly the first time. Since opening in 2013, we’ve grown across the UK and continue to expand, backed by Assurant, a Fortune 300 company supporting millions of customers globally.
What sets us apart is our focus on:
- High-quality repairs and strong technical standards
- A lifetime warranty on screen repairs
- Continuous training and development
- A supportive team culture where knowledge is shared and recognised
As a Head Technician, you’ll play a key role in maintaining these standards and developing the technical capability of your team.
What will be my duties and responsibilities in this job?
- You will lead from the front, delivering expert repairs while supporting the technician team.
- Carry out advanced smartphone and tablet repairs, including complex diagnostics and component-level work.
- Act as the escalation point for difficult repairs and technical issues.
- Ensure all repairs meet quality standards, turnaround targets and first-time fix expectations.
- Coach and support technicians to improve performance, skills and consistency.
- Provide feedback, share best practice and support team development.
- Deliver a strong customer experience, including handling complex queries where needed.
- Maintain accurate repair records and system updates.
- Ensure compliance with health, safety, data protection and repair procedures.
- Maintain a clean, organised and ESD-safe workshop environment.
- Oversee stock, parts usage and workflow to meet demand and minimise waste.
What are the requirements needed for this position?
- 3 to 5 years’ experience repairing smartphones and tablets (Apple, Samsung, Google).
- Advanced repair capability, including diagnostics and troubleshooting.
- Strong technical knowledge across mobile devices.
- Confidence in leading and supporting other technicians.
- High attention to detail and pride in repair quality.
- Ability to work in a fast-paced retail or service environment.
- Professional, customer-focused approach.
What other skills/experience would be helpful to have?
- Previous experience in a technical leadership or mentoring role.
- Qualification in electronics or device repair (Level 3 or equivalent).
- Experience with board-level or advanced soldering repairs.
- Retail or customer-facing experience.
- Strong organisational skills and ability to manage workload and stock.
- A proactive mindset with a focus on continuous improvement.
Benefits:
- Competitive salary plus commission structure.
- Ongoing training and career development opportunities.
- Company pension and increasing holiday entitlement with service.
- 21 days’ holiday plus 8 bank holidays.
- Opportunities to support or work in other locations.
- A supportive team culture with recognition and rewards.
About iSmash: iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. Since opening in 2013, we’ve expanded across the UK and continue to grow, building a strong reputation for quality and customer service.
iSmash is part of Assurant, Inc., a global leader supporting over 300 million consumers worldwide.
This role supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.
At iSmash and Assurant, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Ready to take the next step in your technical career? Join us and help create a world without #techstress.
Head Technician in Croydon employer: iSmash
At iSmash, we pride ourselves on being an exceptional employer, offering a competitive salary and commission structure alongside ongoing training and career development opportunities. Our supportive team culture fosters recognition and rewards, ensuring that every employee feels valued while working in a fast-paced environment that prioritises high-quality repairs and customer satisfaction. Located in Croydon, you will be part of a growing company backed by Assurant, where your technical expertise can shine and contribute to a world without #techstress.
StudySmarter Expert Advice🤫
We think this is how you could land Head Technician in Croydon
✨Tip Number 1
Get your hands dirty! Before you even step into an interview, practice your repair skills on various devices. Show us that you're not just a talker but a doer. Bring examples of your work to the table; it’ll impress us and show your commitment.
✨Tip Number 2
Network like a pro! Connect with current employees at iSmash or in the tech repair community. Ask them about their experiences and get insider tips. This can give you a leg up and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky questions! We want to know how you handle complex repairs and customer issues. Think of real-life scenarios where you’ve excelled and be ready to share them. It’s all about showing us your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the iSmash family. Let’s make it happen!
We think you need these skills to ace Head Technician in Croydon
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your advanced mobile repair skills in your application. We want to see your experience with complex diagnostics and component-level work, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the Head Technician role. Mention how your leadership experience and technical knowledge align with our focus on high-quality repairs and team support.
Be Personable:We love a professional yet friendly approach! When writing your application, let your personality shine through. Show us that you’re not just about the tech, but also about delivering a great customer experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the iSmash family!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Make sure you brush up on your technical knowledge about smartphone and tablet repairs. Be ready to discuss specific repair techniques, diagnostics, and troubleshooting methods you've used in the past. This will show that you're not just experienced but also passionate about the work.
✨Show Leadership Skills
As a Head Technician, you'll be expected to lead and mentor your team. Prepare examples of how you've successfully coached others or handled difficult situations in previous roles. Highlight your ability to inspire confidence and improve team performance.
✨Customer Experience Matters
iSmash prides itself on delivering a strong customer experience. Think of instances where you've gone above and beyond for a customer or resolved complex queries. Sharing these stories will demonstrate your commitment to quality service and customer trust.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and expectations for the Head Technician role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
