At a Glance
- Tasks: Lead a team in delivering expert mobile repairs and support technician development.
- Company: Join iSmash, a fast-growing tech repair company with a focus on quality.
- Benefits: Competitive salary, commission, ongoing training, and generous holiday entitlement.
- Other info: Dynamic work environment with opportunities for career growth and recognition.
- Why this job: Make a real impact by leading a skilled team and enhancing customer experiences.
- Qualifications: 3-5 years of mobile repair experience and strong leadership skills.
The predicted salary is between 28419 - 28419 € per year.
Location: Canary Wharf
Overview of Position
Experienced in advanced mobile repairs and ready to lead from the front? At iSmash, we rescue customers from the panic of broken devices and keep them connected with fast, high-quality repairs. As a Head Technician, you will be the most senior technical expert within the store, setting the standard for repair quality, efficiency and customer trust. This is a hands-on leadership role, combining advanced technical repair capability with coaching and team support. You will take ownership of complex repairs, guide technicians to improve their skills, and make sure every device is repaired to the highest possible standard.
This role reports to the Tech Store Manager / Area Manager.
What makes us different?
At iSmash, we don’t just repair devices, we build trust through quality and consistency. Our customers rely on us to fix their devices quickly and correctly the first time. Since opening in 2013, we’ve grown across the UK and continue to expand, backed by Assurant, a Fortune 300 company supporting millions of customers globally.
What sets us apart is our focus on:
- High-quality repairs and strong technical standards
- A lifetime warranty on screen repairs
- Continuous training and development
- A supportive team culture where knowledge is shared and recognised
As a Head Technician, you’ll play a key role in maintaining these standards and developing the technical capability of your team.
What will be my duties and responsibilities in this job?
- You will lead from the front, delivering expert repairs while supporting the technician team.
- Carry out advanced smartphone and tablet repairs, including complex diagnostics and component-level work.
- Act as the escalation point for difficult repairs and technical issues.
- Ensure all repairs meet quality standards, turnaround targets and first-time fix expectations.
- Coach and support technicians to improve performance, skills and consistency.
- Provide feedback, share best practice and support team development.
- Deliver a strong customer experience, including handling complex queries where needed.
- Maintain accurate repair records and system updates.
- Ensure compliance with health, safety, data protection and repair procedures.
- Maintain a clean, organised and ESD-safe workshop environment.
- Oversee stock, parts usage and workflow to meet demand and minimise waste.
What are the requirements needed for this position?
- 3 to 5 years’ experience repairing smartphones and tablets (Apple, Samsung, Google).
- Advanced repair capability, including diagnostics and troubleshooting.
- Strong technical knowledge across mobile devices.
- Confidence in leading and supporting other technicians.
- High attention to detail and pride in repair quality.
- Ability to work in a fast-paced retail or service environment.
- Professional, customer-focused approach.
What other skills/experience would be helpful to have?
- Previous experience in a technical leadership or mentoring role.
- Qualification in electronics or device repair (Level 3 or equivalent).
- Experience with board-level or advanced soldering repairs.
- Retail or customer-facing experience.
- Strong organisational skills and ability to manage workload and stock.
- A proactive mindset with a focus on continuous improvement.
Benefits
- Competitive salary plus commission structure.
- Ongoing training and career development opportunities.
- Company pension and increasing holiday entitlement with service.
- 21 days’ holiday plus 8 bank holidays.
- Opportunities to support or work in other locations.
- A supportive team culture with recognition and rewards.
About iSmash
iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. Since opening in 2013, we’ve expanded across the UK and continue to grow, building a strong reputation for quality and customer service. iSmash is part of Assurant, Inc., a global leader supporting over 300 million consumers worldwide.
This role supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.
At iSmash and Assurant, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Ready to take the next step in your technical career? Join us and help create a world without #techstress.
Lead Mobile Phone Repair Technician - Canary Wharf employer: iSmash
At iSmash, we pride ourselves on being an exceptional employer, offering a competitive salary and commission structure alongside ongoing training and career development opportunities. Our supportive team culture fosters recognition and rewards, ensuring that every employee feels valued while working in the vibrant environment of Canary Wharf. Join us to not only advance your technical skills but also to be part of a company that is committed to quality, customer service, and creating a world without #techstress.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Mobile Phone Repair Technician - Canary Wharf
✨Tip Number 1
Get your hands dirty! Before you even step into an interview, practice your repair skills on various devices. Show off your expertise and confidence in advanced repairs; it’ll make you stand out as a top candidate.
✨Tip Number 2
Network like a pro! Connect with current employees at iSmash or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. You never know who might give you a heads-up on job openings!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle complex repairs or lead a team. Practise your responses so you can demonstrate your leadership skills and technical knowledge during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a supportive team culture that values your skills and growth.
We think you need these skills to ace Lead Mobile Phone Repair Technician - Canary Wharf
Some tips for your application 🫡
Show Off Your Skills:When you're writing your application, make sure to highlight your advanced mobile repair skills and any leadership experience you've got. We want to see how you can lead from the front and set high standards for quality repairs.
Tailor Your Application:Don’t just send a generic application! Tailor it to fit the Lead Mobile Phone Repair Technician role. Mention specific experiences that relate to the job description, like complex diagnostics or coaching other technicians.
Be Professional Yet Personable:While we love a professional tone, don’t be afraid to let your personality shine through. Show us your passion for tech and customer service, and how you can contribute to our supportive team culture.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Make sure you brush up on your technical knowledge about mobile repairs, especially for brands like Apple, Samsung, and Google. Be ready to discuss specific repair techniques and share examples of complex repairs you've handled in the past.
✨Show Leadership Skills
Since this role involves leading a team, think about times when you've coached or mentored others. Prepare to talk about how you can support and develop your team while maintaining high standards of repair quality.
✨Customer Experience Matters
iSmash prides itself on delivering excellent customer service. Be prepared to discuss how you would handle difficult customer queries and ensure a positive experience, even in challenging situations.
✨Be Organised and Proactive
Highlight your organisational skills and ability to manage workload effectively. Think of examples where you've improved processes or reduced waste in previous roles, as this will show your proactive mindset and focus on continuous improvement.
