At a Glance
- Tasks: Lead a team in delivering expert mobile repairs and support technician development.
- Company: Join iSmash, a fast-growing tech repair company with a focus on quality.
- Benefits: Competitive salary, commission, ongoing training, and generous holiday entitlement.
- Other info: Dynamic work environment with opportunities for career growth and recognition.
- Why this job: Make a real impact by leading a skilled team and enhancing customer trust.
- Qualifications: 3-5 years of mobile repair experience and strong leadership skills.
Location: Canary Wharf
Overview of Position
Experienced in advanced mobile repairs and ready to lead from the front? At iSmash, we rescue customers from the panic of broken devices and keep them connected with fast, high-quality repairs. As a Head Technician, you will be the most senior technical expert within the store, setting the standard for repair quality, efficiency and customer trust.
This is a hands-on leadership role, combining advanced technical repair capability with coaching and team support. You will take ownership of complex repairs, guide technicians to improve their skills, and make sure every device is repaired to the highest possible standard. This role reports to the Tech Store Manager / Area Manager.
What makes us different?
At iSmash, we don’t just repair devices, we build trust through quality and consistency. Our customers rely on us to fix their devices quickly and correctly the first time. Since opening in 2013, we’ve grown across the UK and continue to expand, backed by Assurant, a Fortune 300 company supporting millions of customers globally.
- High-quality repairs and strong technical standards
- A lifetime warranty on screen repairs
- Continuous training and development
- A supportive team culture where knowledge is shared and recognised
As a Head Technician, you’ll play a key role in maintaining these standards and developing the technical capability of your team.
Duties and responsibilities in this job?
- You will lead from the front, delivering expert repairs while supporting the technician team.
- Carry out advanced smartphone and tablet repairs, including complex diagnostics and component-level work.
- Act as the escalation point for difficult repairs and technical issues.
- Ensure all repairs meet quality standards, turnaround targets and first-time fix expectations.
- Coach and support technicians to improve performance, skills and consistency.
- Provide feedback, share best practice and support team development.
- Deliver a strong customer experience, including handling complex queries where needed.
- Maintain accurate repair records and system updates.
- Ensure compliance with health, safety, data protection and repair procedures.
- Maintain a clean, organised and ESD-safe workshop environment.
- Oversee stock, parts usage and workflow to meet demand and minimise waste.
Requirements needed for this position?
- 3 to 5 years’ experience repairing smartphones and tablets (Apple, Samsung, Google).
- Advanced repair capability, including diagnostics and troubleshooting.
- Strong technical knowledge across mobile devices.
- Confidence in leading and supporting other technicians.
- High attention to detail and pride in repair quality.
- Ability to work in a fast-paced retail or service environment.
- Professional, customer-focused approach.
What other skills/experience would be helpful to have?
- Previous experience in a technical leadership or mentoring role.
- Qualification in electronics or device repair (Level 3 or equivalent).
- Experience with board-level or advanced soldering repairs.
- Retail or customer-facing experience.
- Strong organisational skills and ability to manage workload and stock.
- A proactive mindset with a focus on continuous improvement.
Benefits
- Competitive salary plus commission structure.
- Ongoing training and career development opportunities.
- Company pension and increasing holiday entitlement with service.
- 21 days’ holiday plus 8 bank holidays.
- Opportunities to support or work in other locations.
- A supportive team culture with recognition and rewards.
About iSmash
iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. Since opening in 2013, we’ve expanded across the UK and continue to grow, building a strong reputation for quality and customer service. iSmash is part of Assurant, Inc., a global leader supporting over 300 million consumers worldwide.
This role supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available. At iSmash and Assurant, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Ready to take the next step in your technical career? Join us and help create a world without #techstress.
Lead Mobile Phone Repair Technician in Canary Wharf employer: iSmash
iSmash is an exceptional employer located in the vibrant Canary Wharf, offering a dynamic work environment where technical expertise meets customer service excellence. With a strong focus on continuous training and development, employees are empowered to grow their skills while enjoying competitive salaries, commission structures, and a supportive team culture that values recognition and rewards. Join us to be part of a rapidly expanding company backed by Assurant, where you can make a meaningful impact in the world of mobile repairs.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Mobile Phone Repair Technician in Canary Wharf
✨Tip Number 1
Get your hands dirty! When you’re applying for a Lead Mobile Phone Repair Technician role, make sure to showcase your practical skills. Bring along examples of complex repairs you've handled and be ready to demonstrate your expertise during the interview.
✨Tip Number 2
Show off your leadership chops! Since this role is all about guiding and supporting a team, think of specific instances where you’ve coached others or led a project. We want to see how you can inspire your fellow technicians to deliver top-notch repairs.
✨Tip Number 3
Don’t forget about customer service! Highlight your experience in dealing with customers, especially in tricky situations. We love candidates who can keep calm under pressure and ensure every customer leaves happy with their repaired device.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re genuinely interested in joining the iSmash family. Make sure to tailor your application to reflect our values of quality and trust!
We think you need these skills to ace Lead Mobile Phone Repair Technician in Canary Wharf
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with advanced mobile repairs in your application. We want to see how you've tackled complex issues and what makes you the go-to person for tricky repairs.
Be a Team Player:Since this role involves coaching and supporting other technicians, share examples of how you've led or mentored others in the past. We love seeing candidates who can inspire and uplift their team!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match our job description. It shows us you’re genuinely interested in joining our team at iSmash.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing talent out there!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Make sure you brush up on your technical knowledge about mobile repairs, especially for brands like Apple, Samsung, and Google. Be ready to discuss specific repair techniques and share examples of complex diagnostics you've handled in the past.
✨Show Leadership Skills
Since this role involves leading a team, think of examples where you've successfully coached or mentored others. Be prepared to talk about how you can inspire and support your team to maintain high-quality standards and improve their skills.
✨Customer Experience Matters
iSmash prides itself on delivering excellent customer service. Prepare to discuss how you've handled difficult customer queries in the past and what steps you take to ensure a positive experience for every customer.
✨Be Organised and Proactive
Highlight your organisational skills and ability to manage workload effectively. Share examples of how you've maintained a clean and efficient workspace, and be ready to discuss your approach to minimising waste and ensuring compliance with procedures.
