At a Glance
- Tasks: Repair smartphones and tablets while providing excellent customer service.
- Company: Join iSmash, a leading tech repair company with a fun culture.
- Benefits: Earn £26,000 to £28,350.40 plus commission and enjoy great perks.
- Other info: Enjoy a supportive team environment with opportunities for career growth.
- Why this job: Make a real difference by helping customers reconnect with their devices.
- Qualifications: Experience in smartphone repairs and strong communication skills required.
The predicted salary is between 26000 - 28350 € per year.
£26,000 to £28,350.40 plus commission
Hours: 9:00am to 5:30pm, Monday to Friday
Do you love gadgets and enjoy helping people? At iSmash, we bring broken devices back to life and support customers when they need us most. From smashed screens to dead batteries, you'll be the friendly expert who gets them reconnected quickly.
About the Role
You will operate within an office environment, where customers pre‑arrange appointments and attend according to their scheduled times. You'll work independently, delivering high‑quality repairs while creating a warm, reassuring experience for every customer who walks through the door. You'll manage stock, keep the basics running smoothly and spot opportunities to boost sales. Office locations can be fast‑paced, so you'll need confidence working solo and the ability to stay organised. The goal is simple: make your office the go‑to place for quality repairs. You will be an individual contributor and will report to the area manager.
What You'll Do
- Repair smartphones and tablets, including screens, batteries and cameras.
- Greet customers, answer questions and offer helpful tech advice.
- Online appointment ownership and managing repairs throughout the week.
- Stock management.
- Follow safety guidelines to maintain a secure environment.
- Support sales by recommending accessories and solutions.
What You Need
- Experience repairing smartphones or tablets for brands like Apple, Samsung or Google.
- Hands-on experience repairing smartphones or tablets for major brands such as Apple, Samsung, or Google.
- Clear, friendly communication skills with the ability to support customers.
- Ability to work independently, using your initiative to diagnose and resolve issues.
Benefits
- Earn a good living: £26,000 to £28,350.40 basic salary plus an attractive commission structure to boost your earnings.
- Grow with us: Personalised career development and ongoing training opportunities.
- Enjoy great perks: Company pension, extra holiday days with each year of service, and potential relocation support.
- Healthy work life balance: 21 days holiday plus 8 bank holidays.
- Be part of a winning team: Join an award‑winning tech repair company with a fun, supportive culture and an annual awards party.
About iSmash
iSmash is the place for fast, reliable repairs of smartphones, tablets and computers. We also offer mobile accessories and refurbished devices. Since opening in 2013, we've expanded to 37 shops across the UK and continue to grow, proudly offering a lifetime warranty on screen repairs.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Lead Mobile Phone Repair Technician - Birmingham employer: iSmash
At iSmash, we pride ourselves on being an excellent employer, offering a supportive and fun work culture that values innovation and service. As a Lead Mobile Phone Repair Technician in Birmingham, you'll enjoy competitive pay, personalised career development, and great perks like extra holiday days and a company pension. Join our award-winning team and thrive in a fast-paced environment where your skills will make a real difference in helping customers reconnect with their devices.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Mobile Phone Repair Technician - Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iSmash. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience with smartphone repairs and customer service can shine through. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your skills! If you have the chance, bring along examples of your previous work or even a portfolio of repairs you've done. This can really set you apart and give the interviewers a tangible sense of what you can do.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Lead Mobile Phone Repair Technician position.
We think you need these skills to ace Lead Mobile Phone Repair Technician - Birmingham
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your love for gadgets shine through! Share any personal experiences with repairing devices or helping friends and family with tech issues. We want to see that you’re not just skilled, but genuinely excited about the work.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience with brands like Apple, Samsung, or Google. We’re looking for specific skills, so don’t be shy about showcasing your hands-on repair experience!
Be Friendly and Clear:Since communication is key in this role, ensure your application reflects your friendly and clear communication style. Use straightforward language and keep it professional yet approachable – we want to get a sense of your personality!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at iSmash
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around repairing smartphones and tablets. Be ready to discuss your hands-on experience with brands like Apple, Samsung, or Google, as this will show you're the right fit for the role.
✨Show Off Your People Skills
Since you'll be interacting with customers regularly, practice how you communicate. Think about how you can greet customers warmly and offer helpful tech advice. A friendly approach can make a huge difference in creating a reassuring experience.
✨Demonstrate Your Organisational Skills
The role requires you to manage stock and appointments efficiently. Prepare examples of how you've stayed organised in previous jobs, especially in fast-paced environments. This will highlight your ability to work independently and keep things running smoothly.
✨Be Ready to Sell
Sales are part of the job, so think about how you can recommend accessories and solutions to customers. Prepare some ideas on how you could boost sales while providing excellent service, as this shows you're proactive and understand the business side of things.
