At a Glance
- Tasks: Lead a mobile phone repair store and manage daily operations.
- Company: Join iSmash, where we revive broken devices and support customers.
- Benefits: Competitive salary, commission, bonuses, and ongoing training.
- Other info: Enjoy a supportive culture with career growth and recognition.
- Why this job: Shape your own store while making a real impact in tech repairs.
- Qualifications: Experience in smartphone repairs and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Tottenham Court Road
Salary: £29,512.35 basic plus commission
Hours: 40 hours per week.
At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness.
Key Responsibilities
- Act as Store Manager for your location, taking ownership of daily operations.
- Support walk‑in customers and manage scheduled repair appointments.
- Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras.
- Serve as the lead technician and technical authority within the store.
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability.
- Lead by example, setting standards for customer service, professionalism and repair quality.
- Manage repair workflows and priorities throughout the week.
- Oversee stock control, ordering and inventory accuracy.
- Maintain store presentation, safety and security standards.
- Proactively recommend accessories and solutions to support sales growth.
What You’ll Need
- Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices.
- Confidence working independently and taking accountability for results.
- Strong organisational skills with the ability to manage customers, repairs and stock.
- Clear, friendly communication skills and a customer‑first mindset.
- A proactive approach to problem solving, mentoring and sales opportunities.
What We Offer
- £29,512.35 basic salary plus an attractive commission structure.
- Quarterly store manager bonus.
- Ongoing training and personalised career development.
- 21 days holiday plus 8 bank holidays, increasing with length of service.
- Company pension scheme and additional benefits.
- A supportive, high‑performance culture with annual awards and recognition.
- The opportunity to run and shape your own store within a growing business.
Equal Employment Opportunity
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Store Manager - Tottenham Court Road employer: iSmash UK Trading Limited
At iSmash, we pride ourselves on being an exceptional employer, offering a dynamic work environment where Store Managers can thrive. Located in the bustling Tottenham Court Road, our team enjoys competitive salaries, attractive commission structures, and ongoing training that fosters personal and professional growth. With a strong focus on a supportive culture and recognition of achievements, we empower our employees to lead their stores with confidence while making a meaningful impact in the lives of our customers.
