At a Glance
- Tasks: Repair smartphones and tablets while delivering excellent customer service.
- Company: Join iSmash, the UK's leading tech repair brand with a fun culture.
- Benefits: Competitive salary, career development, and 21 days holiday plus bank holidays.
- Other info: Dynamic environment with opportunities for growth and learning new techniques.
- Why this job: Make a real difference by helping customers get their devices back in action.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 27109 - 27325 £ per year.
- Mobile Phone Repair Technician £27,109.31 - £27,325.83 + Commission
- Opening
- Soon
Hours: 40 hours per week Overview of Position Experience with gadgets, repairs, and helping people out?
At i Smash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more.
We understand how frustrating it feels when your device stops working.
That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly.
We’re looking for someone who is customer focused, hands‑on, and confident working with smartphones, tablets and mobile devices in a fast‑paced retail environment.
This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high‑quality device repairs while delivering great customer service.
This role reports to the In‑Store Manager.
What will be my duties and responsibilities in this job?
- You will play a key role in delivering high‑quality repairs and excellent customer experiences.
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
- Diagnose and troubleshoot device issues using your technical judgement.
- Provide clear advice and guidance to customers on repair options and solutions.
- Recommend suitable accessories and protection products.
- Maintain a clean, organised and safe workspace.
- Follow repair standards and safety guidelines at all times.
What are the requirements needed for this position?
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.
- Strong customer service skills with confidence speaking directly to customers.
- High attention to detail when handling devices, tools and small components.
- A genuine interest in mobile technology, gadgets and repairs.
- Ability to work in a fast‑paced retail environment.
What other skills/experience would be helpful to have?
- Previous experience in a retail or customer‑facing environment.
- Experience recommending products or upselling accessories.
- A willingness to learn and develop new repair techniques.
- A proactive attitude and ability to work both independently and as part of a team.
Benefits
- Personalised career development and ongoing training opportunities.
- Company pension and increasing holiday allowance with service 21 days’ holiday plus 8 bank holidays (pro rata for part‑time employees).
- Opportunity for relocation support where applicable.
- A supportive, fun culture with recognition and annual awards.
About i Smash i Smash is the place to go for fast, reliable repairs of smartphones, tablets and computers.
We also offer a wide range of mobile accessories and refurbished devices.
At i Smash and Assurant, we value diversity and inclusion.
We are committed to creating a workplace where everyone feels respected and supported.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant.
Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world.
Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant.
A passion for service.
An ability to innovate in practical ways.
And a willingness to take chances.
We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.
A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you.
Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.
Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements.
See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
i Smash History i Smash, the UK's leading tech repair brand, was founded in 2013 with a simple mission: to provide fast, reliable, and high‑quality repair services for the technology that's become essential to our connected lives.
Entrepreneur Julian Shovlin saw a need for convenient, expert repairs, and i Smash quickly grew to 38 locations, earning authorised partnerships with industry leaders like Samsung and Google, and becoming an Independent Repair Provider for Apple.
At i Smash, expert technicians offer same‑day repairs for smartphones, tablets, and laptops, often completing them within 30 minutes.
This commitment to speed and quality, backed by lifetime warranties, has earned the trust of over 1.6 million customers.
In April 2024, i Smash became part of the Assurant family.
This exciting move allows us to expand our support of the connected world, offering our customers even greater convenience and value through an extended network of repair locations and a shared dedication to exceptional service.
Just as Assurant is committed to helping people thrive in a connected world, i Smash is dedicated to keeping those connections running smoothly.
Together, we're making technology more accessible and reliable for everyone.
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Mobile Phone Repair Technician - Southhampton in Southampton employer: iSmash UK Trading Limited
iSmash UK Trading Limited is an excellent employer, offering a dynamic work environment at our Tottenham Court Road location where innovation meets customer service. With a strong focus on employee growth and development, we provide comprehensive training and support to help you excel in your role as Store Manager while enjoying the benefits of working for a fast-growing tech repair brand. Join us to be part of a collaborative culture that values hands-on leadership and prioritises both team success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Technician - Southhampton in Southampton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like iSmash UK Trading Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like iSmash UK Trading Limited!
We think you need these skills to ace Mobile Phone Repair Technician - Southhampton in Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at iSmash UK Trading Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at iSmash UK Trading Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show iSmash UK Trading Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at iSmash UK Trading Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
