At a Glance
- Tasks: Lead a dynamic team and deliver exceptional tech repair services.
- Company: Join iSmash, the UK's leading tech repair brand with a people-first culture.
- Benefits: Competitive salary, bonuses, and opportunities for career progression.
- Other info: Exciting growth opportunities in a supportive environment.
- Why this job: Make a real impact by helping customers stay connected through technology.
- Qualifications: Strong leadership skills and a passion for technology required.
The predicted salary is between 29500 - 32000 £ per year.
Location: Reading
Salary: £29,500–£32,000 plus bonus
Hours: 40 hours per week
Overview of Position
Are you a hands‑on retail leader with strong technical skills, a passion for technology, and a drive to deliver results? At iSmash, we help customers get back online fast when their devices fail. We combine technical expertise with genuine care to turn a stressful moment into a positive experience. We are looking for a confident and driven Store Manager to take full ownership of a busy repair store. In this role, you will balance leadership, commercial performance, and hands‑on technical work. This role reports to the Field Support Manager.
What makes us different? Since launching in 2013, iSmash has grown to 37 locations across the UK. We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide. Our mission is simple, to help millions of devices stay loved. Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people‑first culture. With new stores opening in cities across the UK, there’s never been a more exciting time to join iSmash.
What will be my duties and responsibilities in this job?
- Lead, motivate, and develop a high‑performing team through coaching and regular feedback
- Create a positive and supportive environment where colleagues feel valued and engaged
- Deliver exceptional customer experiences through professional and solution‑focused service
- Take full ownership of store performance, including sales, KPIs, and profitability
- Ensure smooth day‑to‑day operations, maintaining high standards of execution and safety
- Take a hands‑on role in completing high‑quality repairs on smartphones and tablets
- Oversee repair workflow, ensuring quality, efficiency, and turnaround times
- Manage stock, including repair components and accessories
- Handle escalated customer issues and ensure positive outcomes
- Build local partnerships to drive footfall and grow brand awareness
What are the requirements needed for this position?
- Ability to lead, engage, and develop a team while leading from the front
- Confidence balancing hands‑on technical work with management
- Strong problem‑solving skills and attention to detail
- Commercial awareness and focus on delivering results
- Organised and able to manage multiple priorities including repairs and customers
- Clear and confident communication skills with a customer‑first approach
What other skills/experience would be helpful to have?
- Broader experience across device repairs
- Experience in Assistant Manager or Store Manager roles
- Knowledge of the telecoms or mobile technology sector
- Experience managing stock, KPIs, or promotional activity
- Interest in technology and problem solving
- Experience supporting or mentoring others in technical skills
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Additional Information about iSmash
iSmash, the UK’s leading tech repair brand, was founded in 2013 with a simple mission: to provide fast, reliable, and high‑quality repair services for the technology that’s become essential to our connected lives. Entrepreneur Julian Shovlin saw a need for convenient, expert repairs, and iSmash quickly grew to 38 locations, earning authorised partnerships with industry leaders like Samsung and Google, and becoming an Independent Repair Provider for Apple. At iSmash, expert technicians offer same‑day repairs for smartphones, tablets, and laptops, often completing them within 30 minutes. This commitment to speed and quality, backed by lifetime warranties, has earned the trust of over 1.6 million customers. In April 2024, iSmash became part of the Assurant family. This exciting move allows us to expand our support of the connected world, offering our customers even greater convenience and value through an extended network of repair locations and a shared dedication to exceptional service. Just as Assurant is committed to helping people thrive in a connected world, iSmash is dedicated to keeping those connections running smoothly. Together, we’re making technology more accessible and reliable for everyone.
Retail Tech Store Manager - Reading employer: iSmash UK Trading Limited
iSmash UK Trading Limited is an excellent employer, offering a dynamic work environment at our Tottenham Court Road location where innovation meets customer service. With a strong focus on employee growth and development, we provide comprehensive training and support to help you excel in your role as Store Manager while enjoying the benefits of working for a fast-growing tech repair brand. Join us to be part of a collaborative culture that values hands-on leadership and prioritises both team success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Tech Store Manager - Reading
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like iSmash UK Trading Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like iSmash UK Trading Limited!
We think you need these skills to ace Retail Tech Store Manager - Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at iSmash UK Trading Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at iSmash UK Trading Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show iSmash UK Trading Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at iSmash UK Trading Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
