At a Glance
- Tasks: Repair smartphones and tablets while providing top-notch customer service.
- Company: Join iSmash, a fun and supportive tech repair company.
- Benefits: Competitive salary, commission, career development, and generous holiday allowance.
- Other info: Enjoy a dynamic work environment with opportunities for growth and recognition.
- Why this job: Make a real difference by helping customers with their tech troubles.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 27109 - 27325 £ per year.
Location: East London
Salary: £27,109.31 - £27,325.83 + commission
Overview
Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. We’re looking for someone who is customer focused, hands‑on, and confident working with smartphones, tablets and mobile devices in a fast‑paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high‑quality device repairs while delivering great customer service. This role reports to the In‑Store Manager.
Responsibilities
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
- Diagnose and troubleshoot device issues using your technical judgement.
- Provide clear advice and guidance to customers on repair options and solutions.
- Recommend suitable accessories and protection products.
- Maintain a clean, organised and safe workspace.
- Follow repair standards and safety guidelines at all times.
Requirements
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.
- Strong customer service skills with confidence speaking directly to customers.
- High attention to detail when handling devices, tools and small components.
- A genuine interest in mobile technology, gadgets and repairs.
- Ability to work in a fast‑paced retail environment.
Preferred Experience & Skills
- Previous experience in a retail or customer‑facing environment.
- Experience recommending products or upselling accessories.
- A willingness to learn and develop new repair techniques.
- A proactive attitude and ability to work both independently and as part of a team.
Benefits
- £27,109.31 - £27,325.83 basic salary plus commission.
- Personalised career development and ongoing training opportunities.
- Company pension and increasing holiday allowance with service 21 days’ holiday plus 8 bank holidays.
- Opportunity for relocation support where applicable.
- A supportive, fun culture with recognition and annual awards.
Equal Opportunity Statement
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Mobile Phone Repair Technician- East London employer: iSmash UK Trading Limited
At iSmash, we pride ourselves on being an excellent employer in East London, offering a supportive and fun work culture that values personal development and recognition. With competitive salaries, commission opportunities, and ongoing training, we empower our Mobile Phone Repair Technicians to grow their skills while delivering exceptional customer service in a fast-paced environment. Join us to be part of a team that not only fixes devices but also connects with customers on a personal level, making a real difference in their day-to-day lives.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Technician- East London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iSmash. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your customer-focused approach.
✨Tip Number 3
Show off your tech knowledge! Brush up on the latest mobile technology trends and be prepared to discuss them. This will not only impress your interviewers but also show that you have a genuine passion for gadgets and repairs.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows initiative and enthusiasm for the role!
We think you need these skills to ace Mobile Phone Repair Technician- East London
Some tips for your application 🫡
Show Your Passion for Tech:Let us know how much you love gadgets and repairs! Share any personal experiences or projects you've worked on that highlight your interest in mobile technology. This will help us see your enthusiasm for the role.
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight your experience with smartphones and tablets, especially brands like Apple and Samsung, so we can see you're the perfect fit for our team.
Customer Service is Key:Since we're all about helping customers, emphasise your customer service skills. Share examples of how you've gone above and beyond to assist customers in previous roles, as this is super important to us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at iSmash UK Trading Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge about mobile devices, especially brands like Apple, Samsung, and Google. Be ready to discuss common repairs and troubleshooting techniques, as this will show your expertise and confidence in handling devices.
✨Customer Connection is Key
Since the role is customer-focused, practice how you would engage with customers. Think of examples where you've provided excellent service or resolved issues. Being personable and showing empathy can really set you apart during the interview.
✨Show Off Your Attention to Detail
Prepare to demonstrate your attention to detail, especially when it comes to handling small components and tools. You might be asked about specific repair scenarios, so think of times when your meticulousness made a difference in your work.
✨Be Ready to Upsell
Since recommending accessories is part of the job, come prepared with ideas on how you would upsell products. Think about what accessories complement certain repairs and how you would present these options to customers in a way that feels natural and helpful.
