At a Glance
- Tasks: Manage a mobile phone repair store and lead a team while fixing devices.
- Company: Join iSmash, a leader in mobile device repair with a supportive culture.
- Benefits: Competitive salary, commission, bonuses, training, and 21 days holiday.
- Other info: Enjoy a high-performance culture with recognition and career development opportunities.
- Why this job: Shape your own store and make a real impact in a growing business.
- Qualifications: Experience in smartphone repairs and strong leadership skills.
The predicted salary is between 29512 - 29512 £ per year.
Location: Tottenham Court Road
Salary: £29,512.35 basic plus commission
Hours: 40 hours per week.
At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness.
Key Responsibilities- Act as Store Manager for your location, taking ownership of daily operations.
- Support walk‑in customers and manage scheduled repair appointments.
- Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras.
- Serve as the lead technician and technical authority within the store.
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability.
- Lead by example, setting standards for customer service, professionalism and repair quality.
- Manage repair workflows and priorities throughout the week.
- Oversee stock control, ordering and inventory accuracy.
- Maintain store presentation, safety and security standards.
- Proactively recommend accessories and solutions to support sales growth.
- Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices.
- Confidence working independently and taking accountability for results.
- Strong organisational skills with the ability to manage customers, repairs and stock.
- Clear, friendly communication skills and a customer‑first mindset.
- A proactive approach to problem solving, mentoring and sales opportunities.
- £29,512.35 basic salary plus an attractive commission structure.
- Quarterly store manager bonus.
- Ongoing training and personalised career development.
- 21 days holiday plus 8 bank holidays, increasing with length of service.
- Company pension scheme and additional benefits.
- A supportive, high‑performance culture with annual awards and recognition.
- The opportunity to run and shape your own store within a growing business.
Mobile Phone Repair Store Manager - Tottenham Court Road employer: iSmash UK Trading Limited
At iSmash, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Tottenham Court Road. Our supportive culture fosters personal and professional growth, with ongoing training and a clear path for career advancement. With competitive salaries, attractive commission structures, and a commitment to recognising and rewarding hard work, we empower our Store Managers to lead their teams and make a real impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Store Manager - Tottenham Court Road
✨Tip Number 1
Get to know the company inside out! Research iSmash, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your hands-on experience with repairs and customer service can shine through in your answers.
✨Tip Number 3
Show your personality! Be friendly and approachable during your interview. Remember, they’re looking for someone who can lead a team and connect with customers, so let your enthusiasm for tech and people come through.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Mobile Phone Repair Store Manager - Tottenham Court Road
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us know how much you love tech and repairing devices. Share any personal experiences or projects that highlight your skills and enthusiasm for mobile repairs.
Tailor Your CV:Make sure your CV is tailored to the Store Manager role. Highlight your hands-on experience with smartphones and tablets, and don’t forget to mention any leadership roles you've had. We want to see how you can lead our team!
Be Clear and Friendly:Use clear and friendly language in your application. We value communication skills, so make sure your personality shines through. Show us that you have a customer-first mindset right from the start!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to hear from you!
How to prepare for a job interview at iSmash UK Trading Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with smartphones and tablets. Be ready to discuss specific repairs you've done, particularly on popular brands like Apple, Samsung, and Google. This will show that you’re not just a manager but also a hands-on technician.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached or mentored others, and be ready to share how you set standards for customer service and repair quality. This will demonstrate your ability to lead by example.
✨Demonstrate Your Customer Focus
iSmash values a customer-first mindset, so come prepared with stories that highlight your excellent communication skills and how you've handled customer interactions. Think about how you’ve turned a negative experience into a positive one for a customer.
✨Be Ready to Discuss Sales Strategies
Since the role involves recommending accessories and solutions, think about how you can contribute to sales growth. Prepare to discuss any previous experiences where you successfully upsold products or services, showing your proactive approach to sales opportunities.
