At a Glance
- Tasks: Manage a mobile phone repair store and lead a team while fixing devices.
- Company: Join iSmash, a tech-savvy company dedicated to customer service.
- Benefits: Competitive salary, commission, bonuses, and career development opportunities.
- Other info: Enjoy a supportive culture with recognition and growth potential.
- Why this job: Be the go-to tech expert and make a difference in customers' lives.
- Qualifications: Experience in smartphone repairs and strong leadership skills.
The predicted salary is between 29512 - 29512 £ per year.
Location: Edinburgh. Salary: £29,512.35 basic plus commission. Hours: 40 hours per week.
Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.
Key Responsibilities- Act as Store Manager for your location, taking ownership of daily operations
- Support walk‑in customers and manage scheduled repair appointments
- Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras
- Serve as the lead technician and technical authority within the store
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
- Lead by example, setting standards for customer service, professionalism and repair quality
- Manage repair workflows and priorities throughout the week
- Oversee stock control, ordering and inventory accuracy
- Maintain store presentation, safety and security standards
- Proactively recommend accessories and solutions to support sales growth
- Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
- Confidence working independently and taking accountability for results
- Strong organisational skills with the ability to manage customers, repairs and stock
- Clear, friendly communication skills and a customer‑first mindset
- A proactive approach to problem solving, mentoring and sales opportunities
- £29,512.35 basic salary plus an attractive commission structure
- Quarterly store manager bonus
- Ongoing training and personalised career development
- 21 days holiday plus 8 bank holidays, increasing with length of service
- Company pension scheme and additional benefits
- A supportive, high‑performance culture with annual awards and recognition
- The opportunity to run and shape your own store within a growing business
Mobile Phone Repair Store Manager - Edinburgh employer: iSmash UK Trading Limited
At iSmash, we pride ourselves on being an excellent employer, offering a dynamic work environment in the heart of Edinburgh where technology meets customer service. Our supportive culture fosters personal and professional growth, with ongoing training and a clear path for career development, alongside competitive salaries and bonuses. Join us to lead a team that values quality, trust, and results while making a real difference in customers' lives by bringing their devices back to life.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Store Manager - Edinburgh
✨Tip Number 1
Get to know the company inside out! Research iSmash, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your hands-on experience with repairs and leadership skills can shine through.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a friendly email thanking them for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the iSmash team!
We think you need these skills to ace Mobile Phone Repair Store Manager - Edinburgh
Some tips for your application 🫡
Show Your Passion for Tech:We want to see your enthusiasm for technology! In your application, share any personal experiences or projects that highlight your love for mobile devices and repairs. This will help us understand why you're the perfect fit for our team.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've mentored others or taken charge of a project. We love seeing candidates who can inspire and motivate!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the good stuff—your skills and experiences!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at iSmash!
How to prepare for a job interview at iSmash UK Trading Limited
✨Know Your Tech
Brush up on your technical skills before the interview. Be ready to discuss your hands-on experience with smartphone repairs, especially with brands like Apple, Samsung, and Google. This will show that you’re not just a manager but also a capable technician.
✨Show Leadership Skills
Prepare examples of how you've led a team or mentored others in previous roles. Highlight your ability to set standards for customer service and repair quality, as this is crucial for the Store Manager position.
✨Understand the Business
Familiarise yourself with iSmash’s business model and values. Think about how you can contribute to sales growth and improve store operations. Being able to discuss specific strategies will impress the interviewers.
✨Customer-Centric Mindset
Be ready to demonstrate your customer-first approach. Share stories where you went above and beyond for customers, as this aligns perfectly with the role's focus on supporting walk-in customers and managing repair appointments.
