At a Glance
- Tasks: Manage a mobile phone repair store and lead a team while fixing devices.
- Company: Join iSmash, a leader in mobile device repairs with a supportive culture.
- Benefits: Competitive salary, commission, bonuses, and ongoing training for career growth.
- Other info: Enjoy a dynamic work environment with recognition and awards for performance.
- Why this job: Shape your own store and make a real impact in a growing business.
- Qualifications: Experience in smartphone repairs and strong leadership skills required.
The predicted salary is between 29512 - 29512 £ per year.
Location: Tottenham Court Road
Salary: £29,512.35 basic plus commission
Hours: 40 hours per week.
At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness.
Key Responsibilities
- Act as Store Manager for your location, taking ownership of daily operations.
- Support walk‑in customers and manage scheduled repair appointments.
- Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras.
- Serve as the lead technician and technical authority within the store.
- Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability.
- Lead by example, setting standards for customer service, professionalism and repair quality.
- Manage repair workflows and priorities throughout the week.
- Oversee stock control, ordering and inventory accuracy.
- Maintain store presentation, safety and security standards.
- Proactively recommend accessories and solutions to support sales growth.
What You’ll Need
- Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices.
- Confidence working independently and taking accountability for results.
- Strong organisational skills with the ability to manage customers, repairs and stock.
- Clear, friendly communication skills and a customer‑first mindset.
- A proactive approach to problem solving, mentoring and sales opportunities.
What We Offer
- £29,512.35 basic salary plus an attractive commission structure.
- Quarterly store manager bonus.
- Ongoing training and personalised career development.
- 21 days holiday plus 8 bank holidays, increasing with length of service.
- Company pension scheme and additional benefits.
- A supportive, high‑performance culture with annual awards and recognition.
- The opportunity to run and shape your own store within a growing business.
Equal Employment Opportunity
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Mobile Phone Repair Store Manager - Tottenham Court Road in London employer: iSmash UK Trading Limited
At iSmash, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Tottenham Court Road. Our supportive culture fosters personal and professional growth, with ongoing training and a clear path for career advancement. With competitive salaries, attractive commission structures, and a commitment to recognising and rewarding high performance, we empower our Store Managers to lead their teams and shape their stores while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Store Manager - Tottenham Court Road in London
✨Tip Number 1
Get to know the company inside out! Research iSmash, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your hands-on experience with repairs and customer service can shine through in your answers.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a friendly email thanking them for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the iSmash team!
We think you need these skills to ace Mobile Phone Repair Store Manager - Tottenham Court Road in London
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us see your enthusiasm for mobile tech! Share any personal experiences with repairs or how you've helped friends and family with their devices. We love to see that passion shine through!
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've coached or mentored others, and how you’ve set standards for customer service and repair quality.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible to highlight your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at iSmash!
How to prepare for a job interview at iSmash UK Trading Limited
✨Know Your Stuff
Make sure you brush up on your technical skills, especially with smartphones and tablets. Be ready to discuss specific repairs you've done, particularly on popular brands like Apple, Samsung, and Google. This will show that you’re not just a manager but also a hands-on technician.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached or mentored others, and be ready to share how you set standards for customer service and repair quality. This will demonstrate your ability to lead by example.
✨Customer-Centric Mindset
Since this role is all about customer interaction, think of ways you've gone above and beyond for customers in previous jobs. Be prepared to discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with their values.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage workflows, stock control, and repair priorities. Show that you can think ahead and proactively recommend solutions that drive sales growth, which is key for a Store Manager.
