Store Manager - Croydon

£32,000 – £36,000 plus bonus. Location: Croydon. 40 hours per week.

Overview: Experienced in retail leadership, technology, and delivering exceptional customer service. We are looking for a confident and driven Store Manager to lead one of our busy retail locations. This role suits someone who thrives in a fast‑paced environment, enjoys developing people, and is passionate about delivering strong commercial results and outstanding customer experiences.

Responsibilities

• Lead, motivate, and develop a high‑performing store team through coaching and feedback.
• Deliver exceptional customer experiences and handle escalated queries effectively.
• Oversee day‑to‑day store operations, ensuring high operational standards.
• Drive sales performance through strong product knowledge and service.
• Ensure effective stock management and store operations.
• Use performance data to improve store results.
• Support initiatives to grow footfall and brand awareness.

Qualifications

• 3+ years’ experience in a leadership role within a customer‑focused retail or service environment.
• Strong people‑management skills with the ability to coach, develop, and inspire teams.
• Commercial awareness with experience managing KPIs, stock, and promotional activity.
• Confident decision‑making ability in a fast‑paced, dynamic setting.
• Excellent communication skills and ability to manage multiple priorities.
• A genuine passion for technology and problem solving.

Additional Skills (Helpful)

• Experience within the telecoms or mobile device repair sector.
• Background in retail operations, including stock and cost management.
• Strong understanding of customer experience best practice.
• Ability to identify local business opportunities and partnerships.
• A proactive attitude with a focus on continuous improvement.

Benefits

• Competitive salary plus bonus.
• Personalised career development and ongoing training opportunities.
• Company pension and increasing holiday allowance with service: 21 days’ holiday plus 8 bank holidays.
• Opportunity for relocation support where applicable.
• A supportive, fun culture with recognition and annual awards.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.