At a Glance
- Tasks: Repair smartphones and tablets, providing fast and reliable service to customers.
- Company: Join iSmash, a fun and supportive tech repair company.
- Benefits: Competitive salary, commission, career development, and generous holiday allowance.
- Other info: Enjoy a dynamic work environment with opportunities for growth and recognition.
- Why this job: Make a real difference by helping customers stay connected with their devices.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 27109 - 27325 £ per year.
Location: Central London
Overview
At iSmash we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We connect with customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. iSmash is part of Assurant, Inc., a Fortune 300 company and global leader supporting over 300 million consumers worldwide.
Responsibilities
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
- Diagnose and troubleshoot device issues using technical judgment.
- Provide clear advice and guidance to customers on repair options and solutions.
- Recommend suitable accessories and protection products.
- Maintain a clean, organised and safe workspace.
- Follow repair standards and safety guidelines at all times.
Qualifications
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.
- Strong customer service skills with confidence speaking directly to customers.
- High attention to detail when handling devices, tools and small components.
- Genuine interest in mobile technology, gadgets and repairs.
- Ability to work in a fast‑paced retail environment.
Helpful Skills/Experience
- Previous experience in a retail or customer‑facing environment.
- Experience recommending products or upselling accessories.
- Willingness to learn and develop new repair techniques.
- Proactive attitude and ability to work both independently and as part of a team.
Benefits
- £27,109.31 – £27,325.83 basic salary plus commission.
- Personalised career development and ongoing training opportunities.
- Company pension and increasing holiday allowance with service (21 days’ holiday plus 8 bank holidays).
- Opportunity for relocation support where applicable.
- A supportive, fun culture with recognition and annual awards.
Equal Employment Opportunity Statement
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Mobile Phone Repair Technician - South & North London in Croydon employer: iSmash UK Trading Limited
At iSmash, we pride ourselves on being an exceptional employer, offering a supportive and fun work culture that values personal connections with customers. Our Mobile Phone Repair Technicians benefit from competitive salaries, ongoing training, and personalised career development opportunities, all while working in the vibrant environment of Central London. With a commitment to employee recognition and a focus on equal opportunity, iSmash is the perfect place for those looking to grow their skills in mobile technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Technician - South & North London in Croydon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iSmash. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role involves direct interaction with customers, think of scenarios where you can demonstrate your ability to handle tricky situations or provide excellent service. Role-playing with a friend can really help!
✨Tip Number 3
Show off your technical skills! Be ready to discuss your experience with repairing smartphones and tablets. Bring examples of past repairs or even a portfolio if you have one. This will give you an edge and prove you're the right fit for the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Mobile Phone Repair Technician - South & North London in Croydon
Some tips for your application 🫡
Show Your Passion for Tech:Let us know how much you love mobile technology! Share your experiences with gadgets and repairs in your application. We want to see that genuine interest shine through.
Highlight Your Customer Service Skills:Since we connect with customers on a personal level, make sure to showcase your strong customer service skills. Talk about any previous roles where you’ve helped customers and how you made their experience better.
Be Detail-Oriented:We pay attention to the little things, so you should too! Mention any experiences where your attention to detail made a difference, especially when handling devices or tools.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at iSmash UK Trading Limited
✨Know Your Stuff
Make sure you brush up on your technical skills before the interview. Be ready to discuss your experience with repairing smartphones and tablets, especially brands like Apple, Samsung, and Google. They’ll likely ask you about specific repairs you've done, so have a few examples in mind.
✨Customer Service is Key
Since this role involves direct interaction with customers, practice how you would explain repair options and solutions clearly. Think about how you can put customers at ease and show that you genuinely care about their devices and concerns.
✨Show Your Passion
Let your enthusiasm for mobile technology shine through! Talk about your interest in gadgets and repairs during the interview. This will help you connect with the interviewer and demonstrate that you’re not just looking for any job, but that you’re excited about this one.
✨Be Organised and Detail-Oriented
Highlight your ability to maintain a clean and organised workspace. You might be asked how you ensure safety and quality in your repairs, so be prepared to share your methods for staying organised and paying attention to detail.
