At a Glance
- Tasks: Lead a team in advanced smartphone and tablet repairs while ensuring top-notch quality.
- Company: Join a dynamic tech store in Croydon with a supportive team culture.
- Benefits: Enjoy a competitive salary, commission, ongoing training, and generous holiday entitlement.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact by mentoring others and delivering exceptional customer experiences.
- Qualifications: 3-5 years of repair experience and strong technical knowledge required.
The predicted salary is between 28419 - 28419 £ per year.
Location: Croydon. Salary: £28,419.30 + commission.
Overview of Position
As the Head Technician you will be the most senior technical expert within the store, setting the standard for repair quality, efficiency and customer trust. This hands‑on leadership role combines advanced technical repair capability with coaching and team support.
Responsibilities
- Carry out advanced smartphone and tablet repairs, including complex diagnostics and component‑level work.
- Act as the escalation point for difficult repairs and technical issues.
- Ensure all repairs meet quality standards, turnaround targets and first‑time fix expectations.
- Coach and support technicians to improve performance, skills and consistency.
- Provide feedback, share best practice and support team development.
- Deliver a strong customer experience, including handling complex queries where needed.
- Maintain accurate repair records and system updates.
- Ensure compliance with health, safety, data protection and repair procedures.
- Maintain a clean, organised and ESD‑safe workshop environment.
- Oversee stock, parts usage and workflow to meet demand and minimise waste.
Qualifications
- 3–5 years’ experience repairing smartphones and tablets (Apple, Samsung, Google).
- Advanced repair capability, including diagnostics and troubleshooting.
- Strong technical knowledge across mobile devices.
- Confidence in leading and supporting other technicians.
- High attention to detail and pride in repair quality.
- Ability to work in a fast‑paced retail or service environment.
- Professional, customer‑focused approach.
Helpful Skills / Experience
- Previous experience in a technical leadership or mentoring role.
- Qualification in electronics or device repair (Level 3 or equivalent).
- Experience with board‑level or advanced soldering repairs.
- Retail or customer‑facing experience.
- Strong organisational skills and ability to manage workload and stock.
- A proactive mindset with a focus on continuous improvement.
Benefits
- Competitive salary plus commission structure.
- Ongoing training and career development opportunities.
- Company pension and increasing holiday entitlement with service (21 days’ holiday plus 8 bank holidays).
- Opportunities to support or work in other locations.
- A supportive team culture with recognition and rewards.
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are an equal‑employment‑opportunity employer and do not discriminate on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
Head Technician in Croydon employer: iSmash UK Trading Limited
As a Head Technician in Croydon, you will join a dynamic team that values technical expertise and customer satisfaction. Our supportive work culture fosters continuous learning and development, offering competitive salaries, commission structures, and opportunities for career advancement. With a commitment to diversity and inclusion, we ensure that every employee feels valued and respected while enjoying a clean, organised workspace and the chance to make a real impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Head Technician in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know about openings for Head Technicians. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of your repair work or any relevant projects, bring it along to interviews. It’s a great way to demonstrate your advanced repair capabilities and attention to detail.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of smartphone and tablet repairs, especially diagnostics and troubleshooting. Being able to confidently discuss your experience will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen on being part of our supportive culture.
We think you need these skills to ace Head Technician in Croydon
Some tips for your application 🫡
Show Off Your Skills:When you're writing your application, make sure to highlight your technical expertise in smartphone and tablet repairs. We want to see your advanced repair capabilities and any specific experiences that showcase your problem-solving skills.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the responsibilities and qualifications mentioned in the job description. We love seeing how you connect your experience to what we’re looking for.
Be Personable:Remember, we’re not just looking for a technician; we want someone who can lead and support a team. Use your application to show off your coaching and mentoring experience, and let your personality shine through!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at iSmash UK Trading Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge about smartphone and tablet repairs. Be ready to discuss specific repair techniques, diagnostics, and any advanced soldering skills you have. This role is all about setting the standard, so showing off your expertise will definitely impress.
✨Show Your Leadership Skills
Since this is a hands-on leadership role, be prepared to talk about your experience in mentoring or coaching others. Think of examples where you've helped a team member improve their skills or resolved a tricky situation. Highlighting your ability to lead will show that you're the right fit for the position.
✨Customer Experience Matters
This job involves delivering a strong customer experience, so think of times when you've handled complex queries or provided exceptional service. Be ready to share these stories during the interview to demonstrate your customer-focused approach and how you can contribute to building trust with clients.
✨Organise Your Thoughts
With responsibilities like maintaining accurate repair records and overseeing stock, it's crucial to show your organisational skills. Prepare to discuss how you manage your workload and ensure compliance with procedures. A proactive mindset and attention to detail will go a long way in showcasing your suitability for the role.
