Mobile Phone Repair Technician
Salary: £27,109.31 - £27,325.83 + commission
Location: Cardiff St David's
Overview of Position
At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. We’re looking for someone who is customer focused, hands‑on, and confident working with smartphones, tablets and mobile devices in a fast‑paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high‑quality device repairs while delivering great customer service. This role reports to the In‑Store Manager.
Duties and Responsibilities
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
- Diagnose and troubleshoot device issues using your technical judgement.
- Provide clear advice and guidance to customers on repair options and solutions.
- Recommend suitable accessories and protection products.
- Maintain a clean, organised and safe workspace.
- Follow repair standards and safety guidelines at all times.
Requirements
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.
- Strong customer service skills with confidence speaking directly to customers.
- High attention to detail when handling devices, tools and small components.
- A genuine interest in mobile technology, gadgets and repairs.
- Ability to work in a fast‑paced retail environment.
Other Skills / Experience
- Previous experience in a retail or customer‑facing environment.
- Experience recommending products or upselling accessories.
- A willingness to learn and develop new repair techniques.
- A proactive attitude and ability to work both independently and as part of a team.
Benefits
- £27,109.31 - £27,325.83 basic salary plus commission.
- Personalised career development and ongoing training opportunities.
- Company pension and increasing holiday allowance with service.
- 21 days’ holiday plus 8 bank holidays.
- Opportunity for relocation support where applicable.
- A supportive, fun culture with recognition and annual awards.
Our Culture & Values
At iSmash, we also pride ourselves on our supportive, collaborative culture, focused on helping our people grow and succeed. We also value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Helping People Thrive in a Connected World.
About iSmash
iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. This job posting supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available. At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported. #LI-Onsite
About Assurant
iSmash, the UK’s leading tech repair brand, was founded in 2013 with a simple mission: to provide fast, reliable, and high‑quality repair services for the technology that’s become essential to our connected lives. Entrepreneur Julian Shovlin saw a need for convenient, expert repairs, and iSmash quickly grew to 38 locations, earning authorised partnerships with industry leaders like Samsung and Google, and becoming an Independent Repair Provider for Apple. At iSmash, expert technicians offer same‑day repairs for smartphones, tablets, and laptops, often completing them within 30 minutes. This commitment to speed and quality, backed by lifetime warranties, has earned the trust of over 1.6 million customers. In April 2024, iSmash became part of the Assurant family. This exciting move allows us to expand our support of the connected world, offering our customers even greater convenience and value through an extended network of repair locations and a shared dedication to exceptional service. Together, we’re making technology more accessible and reliable for everyone.
Learn more at jobs.assurant.com.
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Mobile Phone Repair Technician - Cardiff, St David's employer: iSmash UK Trading Limited
iSmash UK Trading Limited is an excellent employer, offering a dynamic work environment at our Tottenham Court Road location where innovation meets customer service. With a strong focus on employee growth and development, we provide comprehensive training and support to help you excel in your role as Store Manager while enjoying the benefits of working for a fast-growing tech repair brand. Join us to be part of a collaborative culture that values hands-on leadership and prioritises both team success and customer satisfaction.
