At a Glance
- Tasks: Repair smartphones and tablets while providing excellent customer service.
- Company: Join an award-winning tech repair company with a vibrant culture.
- Benefits: Competitive salary, commission, extra holidays, and career development.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be the go-to expert for quality repairs and make a real impact.
- Qualifications: Experience in smartphone repairs and strong communication skills.
The predicted salary is between 26000 - 28350 £ per year.
Lead Mobile Phone Repair Technician Birmingham £26,000 to £28,350.40 plus commission
Hours: 9:00am to 5:30pm, Monday to Friday
About the Role
You will operate within an office environment, where customers pre‑arrange appointments and attend according to their scheduled times. You'll work independently, delivering high‑quality repairs while creating a warm, reassuring experience for every customer who walks through the door. You'll manage stock, keep the basics running smoothly and spot opportunities to boost sales. Office locations can be fast‑paced, so you'll need confidence working solo and the ability to stay organised. The goal is simple: make your office the go‑to place for quality repairs. You will be an individual contributor opportunity and will report to the area manager.
What You'll Do
- Repair smartphones and tablets, including screens, batteries and cameras.
- Greet customers, answer questions and offer helpful tech advice.
- Own online appointments and manage repairs throughout the week.
- Manage stock.
- Follow safety guidelines to maintain a secure environment.
- Support sales by recommending accessories and solutions.
What You Need
- Experience repairing smartphones or tablets for brands like Apple, Samsung or Google.
- Clear, friendly communication skills with the ability to support customers.
- Ability to work independently, using your initiative to diagnose and resolve issues.
Benefits
- £26,000 to £28,350.40 basic salary plus an attractive commission structure.
- Personalised career development and ongoing training opportunities.
- Company pension.
- Extra holiday days with each year of service.
- Potential relocation support.
- 21 days holiday plus 8 bank holidays.
- Enjoy award‑winning tech repair company culture and annual awards party.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
Office Head Tech in Birmingham employer: iSmash UK Trading Limited
Join a dynamic and award-winning tech repair company in Birmingham, where you'll enjoy a supportive work culture that prioritises personal growth and development. With competitive salaries, an attractive commission structure, and additional holiday benefits, we ensure our employees feel valued and motivated. Experience the satisfaction of delivering high-quality repairs while being part of a team that celebrates success and fosters a welcoming environment for both staff and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Office Head Tech in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your experience with smartphone repairs and your customer service skills. We want you to shine!
✨Tip Number 3
Dress the part! Even though it’s a tech repair role, looking smart and professional can make a great first impression. It shows you’re serious about the position and respect the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Office Head Tech in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with smartphone and tablet repairs, especially for brands like Apple and Samsung. We want to see how your skills match up with what we're looking for!
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it friendly and professional, and let us know why you’re excited about the role and how you can create a warm experience for our customers.
Showcase Your Communication Skills:Since you'll be interacting with customers regularly, it's important to demonstrate your clear and friendly communication skills in your application. We love candidates who can connect with people easily!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at iSmash UK Trading Limited
✨Know Your Tech Inside Out
Make sure you brush up on your smartphone and tablet repair skills, especially for brands like Apple, Samsung, and Google. Be ready to discuss specific repairs you've done in the past and how you approached any challenges.
✨Show Off Your Customer Service Skills
Since you'll be interacting with customers regularly, practice how you would greet them and handle their queries. Think of examples where you've provided excellent service or resolved a customer's issue effectively.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage your time and stock effectively. You might want to share strategies you've used in previous roles to keep things running smoothly, especially in a fast-paced environment.
✨Be Ready to Discuss Sales Opportunities
Think about ways you can boost sales through recommendations. Prepare some ideas on how you could suggest accessories or solutions to customers during the interview, showing that you're proactive and sales-minded.
