At a Glance
- Tasks: Be the face of our venue, guiding guests from enquiry to an unforgettable experience.
- Company: Soul Mama, a vibrant hub for live music and hospitality in London.
- Benefits: Flexible working hours, a fun atmosphere, and opportunities to grow your career.
- Other info: Dynamic role with a mix of responsibilities in a lively environment.
- Why this job: Join a passionate team and create memorable experiences for music lovers.
- Qualifications: Strong organisational skills and a love for hospitality and live events.
The predicted salary is between 30000 - 40000 £ per year.
Soul Mama in London is seeking a Guest Experience Representative to be the first contact for guests, guiding them from initial enquiry to in-venue experience. This hybrid role blends hostess, receptionist and administrative duties to support guest-facing operations and senior management.
You will manage reservations, communications and guest lists, coordinate events and keep the venue show-ready. The ideal candidate is organised, confident and passionate about hospitality and live music.
Hybrid Guest Experience Lead — Live Events & Hospitality in London employer: Islington Working
St George’s is an exceptional employer, offering a vibrant work culture that prioritises inclusive education and professional development. As a tutor in Tooting, you will not only engage with enthusiastic first-year medical students but also benefit from a sector-leading salary and comprehensive training opportunities, ensuring your growth within the educational field.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Guest Experience Lead — Live Events & Hospitality in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Islington Working. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Islington Working
Don't be shy about reaching out to Islington Working directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hybrid Guest Experience Lead — Live Events & Hospitality in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Islington Working and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Islington Working
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
