At a Glance
- Tasks: Engage with residents and ensure their safety through effective communication and support.
- Company: Join a dynamic housing association committed to community and employee growth.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in residents' lives while enhancing building safety and compliance.
- Qualifications: Strong communication skills and experience in resident engagement or safety issues.
We are currently recruiting for the exciting role of Building Safety Resident Liaison Officer, a key role supporting resident engagement, communication, and coordination across building safety, remediation, and wider compliance activity.
In addition to supporting the successful delivery of remediation and safety improvement works, you will help deliver ISHA’s Resident Engagement Strategy for HRBs by maintaining regular communication with residents, supporting consultation activity, gathering feedback, and helping residents understand how building and fire safety arrangements affect them.
Working closely with the Head of Building Safety, Building Safety Manager, Housing, Development, and contractor partners, you will also support the coordination of resident support information, including assistance with PEEPs or equivalent resident support processes in line with ISHA policy, and help ensure ISHA meets its duties under the Building Safety Act 2022, Fire Safety Act 2021, and associated regulations while maintaining a strong resident focus.
About ISHA: We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times, we know we’ll achieve nothing unless we are equally ambitious for our own people. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring and be their best self to work.
Staff Benefits: We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme, and other great benefits. We have an evolving wellbeing offer that is being developed following employee feedback, and we will invest in your professional development with ongoing training and career development opportunities.
Inclusion and Diversity: We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Application Process: When you submit your final application with your CV and a covering letter tell us:
- (a) Why do you feel you’re a strong fit for this role, with reference to the job description and person specification.
- (b) Tell us about a time you supported residents through disruptive works, a safety issue, or a sensitive housing matter. How did you communicate with residents, manage concerns, and help achieve a positive outcome?
- (c) What motivates you most about working in building safety and compliance within social housing, particularly in a role that helps residents understand safety measures, planned works, and their impact?
- (d) How do you manage competing priorities and deadlines across multiple residents, projects, and compliance workstreams while maintaining accurate records, clear communication, and a high standard of service?
- (e) Anything else you feel is relevant, including your experience of resident engagement, explaining technical or safety information in plain English, working with contractors or internal teams, and supporting compliance or building safety activity.
Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme. Applications sent without a covering letter outlining how your skills and experience match the role, as well as expressing your motivation for applying for the role will not be accepted.
Asking for adjustments: ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us.
No agencies please.
Building Safety Resident Liaison Officer employer: ISLINGTON & SHOREDITCH HOUSING ASSOCIATION
ISHA is an excellent employer that prioritises the well-being and professional growth of its employees, offering a generous benefits package including a robust pension scheme, extensive annual leave, and ongoing training opportunities. Located in Finsbury Park, our inclusive work culture fosters diversity and empowers staff to contribute their unique perspectives, ensuring that we not only serve our residents effectively but also create a supportive environment for our team members. Join us in making a meaningful impact in the community while advancing your career in a dynamic and ambitious housing association.
Contact Details:
ISLINGTON & SHOREDITCH HOUSING ASSOCIATION Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Building Safety Resident Liaison Officer
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We think you need these skills to ace Building Safety Resident Liaison Officer
Some tips for your application 🫡
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✨Brush Up on Technical Knowledge
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Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
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