Islington & Shoreditch Housing Association Ltd is seeking a Service Improvement Manager to establish and lead a new function focused on turning resident feedback, complaints and performance data into practical, measurable improvements. You will lead a small team and work with directors and frontline colleagues to embed learning and deliver tangible outcomes for residents.
The role emphasises a culture of continuous improvement, customer outcomes and learning from regulatory activity to shape
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Service Improvement Lead for Resident Experience employer: Islington & Shoreditch Housing Association Ltd
ISHA is an excellent employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture where diversity and inclusion are celebrated. With a generous benefits package including a robust pension scheme, ample annual leave, and ongoing training opportunities, ISHA is committed to empowering its staff to thrive while making a meaningful impact in the communities they serve. Located in Finsbury Park, this role provides a unique opportunity to engage with residents and contribute to vital building safety initiatives in a dynamic and ambitious housing association.
Contact Details:
Islington & Shoreditch Housing Association Ltd Recruitment Team
