Borough Clinical Facilitator - NCL Change Management Programme in Holloway

The Clinical Facilitator will play a key leadership role in supporting the delivery of the NCL General Practice Change Management Support Programme at the borough and practice level. They will act as the clinical interface between GP Practices, PCNs, Federations, and the central programme team, ensuring clinical credibility, alignment to local priorities, and engagement from frontline staff.

Main duties of the job:

• Working alongside Business Change Facilitators and Borough Senior Managers, they will support practices to embed improvements in Access, Long-Term Conditions (LTC), and Digital Transformation, ensuring that all changes are clinically robust, patient-centred, and sustainable.
• The postholder will champion quality improvement (QI) approaches, support peer learning, and help practices apply evidence-based models of care to achieve better outcomes for patients and staff.

Job Responsibilities:

• Clinical Leadership and Engagement
  • Act as the clinical lead for the boroughs delivery of the Change Management Programme.
  • Engage local GPs and clinical teams in programme activities, ensuring alignment with clinical priorities and contractual requirements.
  • Champion the adoption of the Modern General Practice Model and proactive LTC care delivery.
  • Support practices to apply QI methodologies and embed structured approaches to improvement (e.g., PDSA cycles, Kotters 8 Steps, Theory of Change).
  • Use clinical insight to identify barriers, enablers, and opportunities for improvement.
  • Promote a culture of collaboration, learning, and professional support among borough clinicians.
• Change and Improvement Facilitation
  • Work jointly with Business Change Facilitators to deliver targeted change support to practices and PCNs.
  • Support the design and testing of interventions that improve access, long-term condition management, and use of digital tools.
  • Help practices translate improvement theory into day-to-day operational change.
  • Provide clinical input to local playbooks, improvement frameworks, and evaluation tools.
  • Lead peer-to-peer learning sessions and contribute to borough or NCL-wide communities of practice.
• Clinical Quality, Safety, and Governance
  • Ensure changes to clinical pathways, workflows, or processes are safe, evidence-based, and compliant with national and local standards.
  • Identify and elevate risks, clinical issues, or safety concerns through the agreed governance routes.
  • Work closely with the Programme Clinical Director and Quality Lead to embed continuous improvement, audit, and evaluation.
  • Promote learning from incidents, feedback, and outcomes data.
• Stakeholder and System Collaboration
  • Build strong, trusted relationships with practices, PCNs, Federations, and ICB teams.
  • Act as a bridge between clinical frontline teams and programme leadership.
  • Contribute to engagement with Lived Experience Representatives and patient voice activities.
  • Participate in cross-borough and NCL-level meetings to share learning and support consistent implementation.
• Reporting and Evaluation
  • Contribute to regular reporting on borough delivery progress, outcomes, and impact.
  • Support the measurement of programme metrics, including patient experience, access data, and LTC indicators.
  • Provide qualitative insights and examples of improvement to inform evaluation and communications.
  • Share local learning, best practice, and case studies across the system.

Key Relationships:

The postholder will work with a broad range of internal and external stakeholders, including:

• Borough Senior Manager
• Programme Manager and PMO
• Change Theme Leads (Access, LTC, Digital)
• Quality Lead (Qualitas)
• Business Change Facilitators
• Federation and Practice Clinical Leaders
• ICB Primary Care and Transformation Teams
• GP Provider Alliance (GPPA)
• Lived Experience Representatives and Patient Groups

Confidentiality:

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff.

Health and Safety:

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.

Infection Control:

Infection Control is everyone's responsibility. All staff, both clinical and non-clinical, are required to adhere to the Hygiene Code (2006), Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times.

Safeguarding:

Each member of staff is responsible for promoting and safeguarding the welfare of the children, young people and/or vulnerable adults for whom they are responsible or may come into contact with, in the job role.

Quality:

The postholder is expected to promote, uphold, and model high standards of clinical quality across all aspects of the Change Management Programme and borough-level improvement activity.

Person Specification:

• Experience:
  • Significant experience working in General Practice or Primary Care Networks (PCNs).
  • Demonstrable leadership or facilitation experience in clinical improvement or transformation.
  • Understanding of QI and change management methodologies (e.g., PDSA, Kotter, Lean).
  • Ability to engage and influence peers and clinical teams.
  • Strong communication, facilitation, and relationship-building skills.
  • Aware of current NHS priorities and system working within an ICB/ICS context.
  • Experience in coaching or mentoring clinicians and practice teams.
  • Experience working collaboratively with the voluntary or community sector.
  • Previous involvement in system-level improvement or transformation programmes.
• Qualifications:
  • Qualified GP, Nurse or Pharmacist, or Allied health professional.
  • Current registration in good standing with the relevant professional regulatory body (e.g. GMC, NMC, GPhC, HCPC), with evidence of ongoing revalidation and CPD.
  • Post-registration clinical experience (e.g. 3+ years).
  • Knowledge of digital tools, care navigation, and the Modern General Practice Model.
  • Formal training in QI, leadership, or project management.