Senior Housing Officer

Senior Housing Officer

London Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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Islington Council

At a Glance

  • Tasks: Manage housing services for 500-600 tenants, ensuring exceptional customer care.
  • Company: Islington Council is dedicated to creating an inclusive community and tackling inequality.
  • Benefits: Enjoy up to 36 days leave, flexible working, and a competitive salary with local discounts.
  • Why this job: Join a passionate team committed to making a positive impact in the community.
  • Qualifications: Experience in housing management and a passion for equality are essential.
  • Other info: We welcome diverse applicants and offer support for those with disabilities.

The predicted salary is between 36000 - 60000 Β£ per year.

This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.

About The Role

Join our team and make a difference!

Islington Council aims to be the best Housing Operations service in the country over the next 12 months. If you believe you can contribute to improve our housing services, we would welcome your application for this important position.

Are you passionate about creating a more equal and inclusive community? Do you have the skills and experience to manage a locality and provide exceptional housing management services? If so, we have an exciting opportunity for you to join our Housing Operations team as a Senior Housing Officer.

As a Senior Housing Officer, you will be instrumental in providing a highly professional and customer-oriented housing management service to the residents of Islington Council in both rented and leasehold accommodations. Your responsibilities will include the operational management of a designated locality, as well as the daily administration of services, ensuring the effective oversight of approximately 500 to 600 tenants and leaseholders\’ properties.

If you are ready to make a positive impact and be part of a team that values, inspires, and empowers its employees, we would love to hear from you. Apply now to become our next Senior Housing Officer and help us achieve our goals and provide the best services possible to our residents.

For further information or for an informal conversation about the post, please contact Sinem Yanik (Assistant Director of Hosing Management) at [email protected].

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn\’t be clearer: we serve. It\’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out \’CARE\’, which is what we think public service is all about.

Our offer to you

We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include:

  • Up to 31 days leave per year, increasing to 36 days after five years of local government service
  • A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
  • Learning and development opportunities to maximise your potential
  • Competitive pay and a commitment to paying all staff the London Living Wage at minimum
  • Excellent local government pension scheme
  • Cycle to Work scheme and discounted gym memberships
  • Local discounts from restaurants, shops, health and beauty therapists, and more!

Recruitment information

It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination.

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

The post is subject to a Basic DBS check and 3 years referencing.

Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

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Senior Housing Officer employer: Islington Council

Islington Council is an exceptional employer dedicated to fostering a diverse and inclusive community. With a strong commitment to employee well-being, we offer generous leave, flexible working arrangements, and extensive learning opportunities, all while ensuring competitive pay and a supportive work culture. Join us in making a meaningful impact in the lives of our residents and be part of a team that values collaboration, ambition, and empowerment.
Islington Council

Contact Detail:

Islington Council Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Senior Housing Officer

✨Tip Number 1

Familiarise yourself with Islington Council's values, especially the 'CARE' principles. During your interactions, whether in interviews or informal conversations, demonstrate how your personal values align with theirs to show you're a great cultural fit.

✨Tip Number 2

Research current housing issues and initiatives within Islington. Being knowledgeable about local challenges will allow you to speak confidently about how you can contribute to improving housing services during discussions with the hiring team.

✨Tip Number 3

Network with current or former employees of Islington Council, especially those in housing roles. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.

✨Tip Number 4

Prepare to discuss specific examples from your past experience that showcase your ability to manage housing operations effectively. Highlighting your achievements in similar roles will help you stand out as a strong candidate for the Senior Housing Officer position.

We think you need these skills to ace Senior Housing Officer

Excellent Communication Skills
Customer Service Orientation
Knowledge of Housing Legislation
Property Management Experience
Conflict Resolution Skills
Team Leadership
Organisational Skills
Data Management and Reporting
Problem-Solving Skills
Understanding of Equality and Diversity Issues
Budget Management
Stakeholder Engagement
Adaptability to Change
Empathy and Compassion

Some tips for your application 🫑

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Housing Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.

Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in housing management or related fields. Provide specific examples of how you have successfully managed properties or improved housing services in the past.

Showcase Your Values: Islington Council values collaboration, ambition, resourcefulness, and empowerment. Make sure to reflect these values in your application by providing examples of how you embody them in your professional life.

Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your passion for creating an inclusive community. Mention why you want to work for Islington Council specifically and how you can contribute to their goals.

How to prepare for a job interview at Islington Council

✨Understand the Role

Make sure you thoroughly understand the responsibilities of a Senior Housing Officer. Familiarise yourself with Islington Council's goals and how your skills can contribute to improving housing services in the community.

✨Show Your Passion for Inclusivity

Islington Council values equality and inclusivity. Be prepared to discuss your experiences and ideas on how to create a more equal community, demonstrating your commitment to these principles during the interview.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and customer service skills. Think of specific examples from your past experiences where you successfully managed tenant issues or improved housing services.

✨Emphasise Collaborative Skills

As the role requires working within a team, highlight your collaborative skills. Share examples of how you've worked effectively with colleagues or stakeholders to achieve common goals, aligning with the council's values of being collaborative and empowering.

Senior Housing Officer
Islington Council
Location: London
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