At a Glance
- Tasks: Investigate parking ticket appeals and respond to customer enquiries with a focus on service.
- Company: Islington Council, committed to community service and support.
- Benefits: Remote work options, competitive salary with inner-London weighting, and a supportive team environment.
- Other info: Opportunity for career growth within a supportive council team.
- Why this job: Make a difference in your community while developing valuable skills in a dynamic role.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Islington Council is seeking a Correspondence Officer for the Notice Processing Team. The role is based in Manchester (Ashton-under-Lyne) but London-based applicants may be offered the role, with inner-London weighting in the salary and the option to work from home on some days.
The successful candidate will investigate appeals against parking tickets, decide in line with policy, and respond to enquiries with a customer‑focused approach, handling high volumes of correspondence and collaborating.
We think you need these skills to ace Remote-Eligible Appeals & Correspondence Officer
Communication Skills
Problem-Solving Skills
Attention to Detail
Teamwork
Organisational Skills
Adaptability
Time Management
