Payments Services Officer

b Overview /b p In this role you will ensure secure, timely payments while maintaining data integrity within a fast-paced, customer-focused payments function. You’ll work with a collaborative team to support staff, suppliers, and service users, driving smooth financial operations and governance. You will address payment system issues, support reporting and year-end activities, and promote continuous process improvements. This opportunity suits a detail-oriented professional who thrives under deadlines and enjoys improving public financial services. You’ll contribute to an inclusive council culture that values service quality and compliance. /p b Pay / Benefits /b ul li Up to 31 days leave /li li Flexible working arrangements /li li 35-hour working week /li li Learning and development opportunities /li li London Living Wage /li li Excellent local government pension scheme /li /ul b Responsibilities /b ul li Process secure, accurate payments in line with KPIs /li li Support and maintain financial systems ensuring data integrity /li li Provide guidance and training to staff and suppliers /li li Monitor, test, and resolve payment systems issues /li li Maintain accurate, secure GDPR-compliant financial records /li li Support reporting, year-end activity, and process improvements /li /ul b Key requirements /b ul li Finance/accounts payable experience /li li Strong IT and Excel skills; confident with financial systems /li li Able to prioritise and meet tight deadlines under pressure /li li Strong communication and customer service skills /li li Skilled in resolving queries, from simple to complex /li li Good knowledge of GDPR with strong attention to detail /li /ul ul li strong communication /li li customer service /li li ability to work under pressure /li li IT skills /li li Excel /li li financial systems /li /ul