Islington Council's Consolidated Contact Centre is seeking a calm, data-minded Contact Operations Analyst to manage live performance across the CCC. You will monitor queues, compare demand to forecasts, and support real-time decision making to ensure residents receive a responsive service.
You will work with 8x8 and Calabrio, plus Excel and Microsoft tools, to provide timely insights to team leaders and managers. This role emphasizes collaboration and practical action in a busy environment.
#J-18808-Ljbffr
Real-Time Contact Center Operations Analyst in London employer: Islington Council
Islington Council is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation in the housing sector. With a strong commitment to employee development and a hybrid working model, staff enjoy the flexibility of remote work while engaging directly with the community. The council prioritises ambitious delivery and effective governance, providing employees with meaningful opportunities to impact local housing initiatives positively.
