At a Glance
- Tasks: Support our Estate Services team in delivering top-notch housing services and managing projects.
- Company: Join Islington Council, a diverse and inclusive employer dedicated to community service.
- Benefits: Enjoy up to 36 days leave, flexible working, and a competitive salary.
- Other info: Be part of a culture that values equality, diversity, and inclusion.
- Why this job: Make a real difference in your community while developing your skills in a dynamic environment.
- Qualifications: Great attention to detail and ability to work both independently and in a team.
The predicted salary is between 30000 - 40000 £ per year.
Focused on changing the future. Do you have a passion to work in Housing? Do you have great attention to detail and do you enjoy working in a fast-paced team? An exciting opportunity has arisen to join our Service Delivery Team within Estate Services as an Operations Facilitator. We are seeking a motivated, highly organised and ambitious individual with great attention to detail. This role will require individuals to be able to work independently and as part of a wider team, ensuring Estate Services teams are provided with the highest levels of support to manage caretaking, grounds maintenance, refuse and recycling services, repairs and health and safety requirements on our estates.
Key responsibilities include but are not limited to:
- Be responsible to the Principal Operations Facilitator, for the provision of administrative and support services to the Estate Services teams
- Ensure Estate Services Teams are provided with the highest levels of support to manage caretaking
- Monitor complaints and service requests, analyse data and provide qualitative and quantitative reports
- Work flexibly to support delivery of Estate Services
- Raise communal repairs and follow up any repairs related issues
- Undertake projects as directed
- Work collaboratively with other departments and outside agencies to respond to the wide range of estate management queries.
If you're ready to bring your passion and expertise to a dynamic team, apply today! Applicants must address the essential criteria outlined in the person specification.
In return, we offer an excellent benefits package, including a competitive salary, participation in the Local Government Pension Scheme, and generous annual leave.
About You
Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.
To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.
Our offer to you includes:
- Up to 31 days leave per year, increasing to 36 days after five years of local government service
- A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
- Learning and development opportunities to maximise your potential
- Competitive pay and a commitment to paying all staff the London Living Wage at minimum
- Excellent local government pension scheme
- Cycle to Work scheme and discounted gym memberships
- Local discounts from restaurants, shops, health and beauty therapists, and more!
Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
Workforce Equality, Equity, Diversity and Inclusion Statement: We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion.
We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination. We maintain a zero-tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act.
We use data to identify and address disparities, ensuring that our policies and practices are transparent and impactful in promoting a diverse representation of backgrounds and perspectives at all levels of the organisation.
We know that advancing diversity and inclusion is a continuous journey, and we must listen to our colleagues and learn where we can further improve.
Pre‑Employment Checks: Any offer of employment will be subject to the successful completion of required pre‑employment checks. These may include proof of address, evidence of any name changes (if applicable), right to work in the UK, satisfactory references, and DBS check at the appropriate level (if applicable).
Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff, and volunteers to share this commitment.
Disability Confident Scheme: Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.
Operations Facilitator in London employer: Islington Council
Islington Council is an exceptional employer dedicated to fostering a diverse and inclusive work environment, where every employee is valued and empowered. With a strong commitment to employee growth, we offer extensive learning opportunities, flexible working arrangements, and a generous benefits package, including up to 36 days of annual leave and participation in the Local Government Pension Scheme. Join us in our mission to create a more equal Islington, where your contributions can truly make a difference in the community.
